Re-organising service work : call centres in Germany and Britain /: call centres in Germany and Britain. (2017)

• Record Type: Book
• Further Information: Note: Edited by Ursula Holtgrewe, Christian Kerst and Karen Shire.
• Editors: Holtgrewe, Ursula; Kerst, Christian; Shire, Karen
• Publisher Details: London, [England] New York, New York : Routledge
• Publication Date: 2017
• Copyright Date: 2002
• Extent: 1 online resource (244 pages), illustrations
• Subjects: 381/.1; Customer services -- Germany; Customer services -- Great Britain; Call centers -- Germany; Call centers -- Great Britain; Electronic books
• Languages: English
• ISBNs: 9781351765176; 1351765175
• Related ISBNs: 9781138718418
• Notes: Note: Includes bibliographical references and index.; Note: Description based on print version record
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.