Personal conflict management : theory and practice /: theory and practice. (2017)

• Record Type: Book
• Further Information: Note: Suzanne M. McCorkle, Melanie J. Reese.
• Authors: McCorkle, Suzanne; Reese, Melanie
• Contents: Acknowledgments -- Interpersonal conflict causes and patterns -- Conflict in everyday life -- Conflict management theories -- Competitive and cooperative conflict approaches -- Causes of conflict -- How sex/gender, race, culture, and generation affect conflict -- How power, trust, and humor affect conflict -- Conflict management skills -- Listening and seeking information -- Conflict style and emotional intelligence -- Negotiation -- Conflict assessment -- Conflict in specialized circumstances -- Bullies and difficult people -- Mediation and other conflict interventions -- Managing the aftermath: anger, apology, forgiveness, and reconciliation -- Conflict in context -- Families and conflict -- Conflict in intimate relationships -- Conflict in the workplace -- Conflict and social media -- Appendix -- Glossary.
• Publisher Details: New York : Routledge
• Publication Date: 2017
• Extent: 1 online resource
• Subjects: 303.6/9; Conflict management; Problem solving; Interpersonal relations; Conflict management; Interpersonal relations; Problem solving; SOCIAL SCIENCE / General; Electronic books
• Languages: English
• ISBNs: 9781315453798; 1315453797
• Related ISBNs: 9781138210981; 1138210986; 9781138210998; 1138210994; 9781315453811
• Notes: Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.