Living service : how to deliver the service of the future today /: how to deliver the service of the future today. (2012)

Record Type:: Book
Title:: Living service : how to deliver the service of the future today /: how to deliver the service of the future today. (2012)
Main Title:: Living service : how to deliver the service of the future today
Further Information:: Note: Marc Silvester and Mohi Ahmed.
Other Names:: Silvester, Marc
Ahmed, Mohi
Publisher Details:: Harlow : Financial Times/ Prentice Hall
Publication Date:: 2012
Extent:: 1 online resource (176 pages)
Subjects:: 658.12
Business strategy
Customer services
Service industries
Customer services
Business competition
Languages:: English
ISBNs:: 9780273747260
0273747266
Access Rights:: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
Access Usage:: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗
Physical Locations:: British Library HMNTS - ELD.DS.173026
Ingest File:: 02_205.xml