Successful packaged software implementation. (2006)

• Record Type: Book
• Further Information: Note: By Christine B. Tayntor.
• Other Names: Tayntor, Christine B
• Contents: PLANNING; Getting Started; The Packaged Software Dilemma; Types of Software; Target Audience; Implementation versus Installation; Is Packaged Software the Answer?; Criteria for Success; Reference; ; The First Steps; The Need for a Formal Selection Process; Step 1: Form the Selection Team; The Project Charter; Team Selection; The Team Leader; Facilitators; Outside Advisors; ; THE SELECTION PROCESS; Identifying Requirements and Potential Products; The Selection Process - Step 2: Identify and; Prioritize Requirements; Identifying Requirements; Functional Requirements; Technical Requirements; Vendor-Related Requirements; Prioritizing Requirements; The Selection Process - Step 3: Identify Potential; Products; ; RFPs and RFIs; RFI vs. RFP - What Is the Difference?; What is the Value of an RFP?; What are the Disadvantages?; When is an RFP Needed?; Ranking RFP Sections; ; Product and Vendor Evaluation; Step 1: Team Evaluates the Responses and; Creates the Short List of Vendors; Step 2: Team Schedules Vendor Presentations; Step 3: Team Checks Vendor References; Step 4: Short List Vendors Present Their Products; (Standard Demo) and Capabilities; Step 5: Team Evaluates Presentations and; Creates Finalist List of Vendors; Step 6: Team Conducts Site Visits to Key; Customers of Finalist Vendors; Step 7: Finalist Vendors Present Customized; Demos of Products; Step 8: Team Determines Whether to Negotiate; with All Finalists; Scripted Presentations; ; LEGAL ISSUES-CONTRACTS AND SOFTWARE LICENSES; The Negotiation Process; Types of Contracts; Project Team Involvement in Negotiations; Other Team Members; Basic Precepts; Improving the Company's Negotiating Position; The Negotiation Process; ; Key Elements of Software Licenses; 1. Introduction; 2. Definitions; 3. Term; 4. Termination; 5. License; 6. Deliverables; 7. Schedule for Deliverables; 8. Maintenance (If Contained in the Base Software; License); 9. Fees and Payment Terms; 10. Confidentiality and Protection of Data; 11. Representations and Warranties; 12. Indemnification; 13. Limitation of Liability; 14. Miscellaneous Provisions; ; Professional Services Agreements; Who?; What?; Where?; Fee-Related; Miscellaneous; ; Service Contracts and Statements of Work; Two-Tiered Contracts; Master Services Agreement; Statements of Work; ; IMPLEMENTATION CONSIDERATIONS; Establishing the Roadmap; Will the Company Use an ASP or Install the; Software on Its Machines?; Will Implementation be "Big Bang" or Phased?; What will be Included in Each Phase?; How Are Phases Chosen?; Will There Be Parallel Runs?; Communicating the Roadmap; ; Who's in Charge?; Architect, General Contractor or Skilled Trade?; Sources of Assistance; The Turnkey Alternative; Company Ownership with Assistance from Outside; Firms; The Program Management Office; Other Key Decisions; The Champion; The Implementation Team; ; Selling the Solution; What Is Involved?; Step 1: Calculate the Costs of the Proposed; Solution; Step 2: Calculate the Costs of the Current Process; Step 3: Identify the Benefits of the Proposed; Solution; Step 4: Calculate Return on Investment; Step 5: Outline the Implementation Schedule; Step 6: Develop the Business Case and; Presentation; Step 7: Presell the Solution; Step 8: Present the Solution; References; ; Organizational Readiness; The Basics of Change; Roles Associated with Change; The Impact of Change; Components of Successful Change; The Critical Element: Communication; The Rumor Mill; Formal Communication; Informal Communications; Coping with Conflict; References; ; IMPLEMENTATION; The Ground Rules; The Need for a Rule Book; Step 1: Establish and Publish Standards; Need for Review and Approval; Step 2: Develop and Monitor the Schedule; Step 3: Define and Implement Change; Management; Step 4: Create and Follow Communication; Protocols; ; Software Installation; Step 1: Prepare the Infrastructure; Step 2: Install Vanilla Code; Step 3: Test the Vanilla Code with; Vendor- Supplied Data; Step 4: Test the Vanilla Code with; Company-Specific Data; Step 5: Test the Software in the Real World; Step 6: Review the Documentation; ; Configuration; The Configuration Conundrum; Definition; Coding; Testing; Reference; ; Interfaces and Conversions; Interfaces; Planning; Definition; Coding; Testing; Data Conversion; Planning; Definition; Coding; Testing; ; Customizations; Reports; Extensions and Customizations; ; Training; Project-Team Training; End User Training; Ongoing Training; ; The Challenges of Multisite Implementation; How Much Variation Will Be Allowed?; Will There Be One Project or Many?; Who Is In Charge?; How Many Instances Will There Be?; Will the Implementation Be Multicountry?; ; POST-IMPLEMENTATION; Support; Establishing End User Expectations; Step 1: Create a Steering Committee; Step 2: Establish Service-Level Agreements; Step 3: Implement a Mechanism for Capturing and; Reporting Performance; Step 4: Communicate Performance Metrics; Determining Who Will Provide Support; The Legacy System Dilemma; References; ; The Future; The Postmortem; The Control Plan; Legacy System Decommissioning; Acquisitions and Divestitures; ; APPENDICES; List of Acronyms; The Project Charter; Suggested Reading
• Publisher Details: Boca Raton : Auerbach Publications
• Publication Date: 2006
• Extent: 1 online resource (xxi, 313 pages), illustrations
• Subjects: 005.1; Computer software -- Development; Information technology; COMPUTERS -- Programming -- Open Source; COMPUTERS -- Software Development & Engineering -- Tools; COMPUTERS -- Software Development & Engineering -- General; Computer software -- Development; Information technology; Electronic books
• Languages: English
• ISBNs: 1420031171; 9781420031171; 9780849334108; 0849334101
• Related ISBNs: 0849334101
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.