Libraries and key performance indicators : a framework for practitioners /: a framework for practitioners. ([2017])

• Record Type: Book
• Further Information: Note: Leo Appleton.
• Authors: Appleton, Leo
• Contents: 1. Introduction 2. What do KPIs have to do with the library? 3. A Brief history of evaluation and performance measurement in libraries 4. Developing a culture of performance measurement 5. Performance measurement in the digital age 6. Quantitative methods of performance measurement 7. Qualitative methods of performance measurement 8. Mixed methods of performance measurement 9. An Overview of Key Performance Indicators 10. How can KPIs be used in performance measurement? 11. Case studies Kingston University, Elizabeth Malone Liverpool John Moores University, Elaine Sykes Mcmaster University, Kathryn Bell National Health Service, Alan Fricker, Tracey Pratchett Pennsylvania State University, Daniel Coughlin, Joseph Salem Jr. 12. Using KPIS in your library and information service 13. Final reflections on performance measurement and performance indicators
• Publisher Details: Cambridge, MA : Chandos Publishing, an imprint of Elsevier
• Publication Date: 2017
• Copyright Date: 2017
• Extent: 1 online resource
• Subjects: 025.5874; Public libraries -- Evaluation; Libraries -- Middle East; LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General; Electronic books; Electronic books
• Languages: English
• ISBNs: 9780081002551; 0081002556
• Related ISBNs: 9780081002278; 0081002270
• Notes: Note: Includes bibliographical references and index.; Note: Online resource; title from PDF title page (EBSCO, viewed August 24, 2017).
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.