The consumer in public services : choice, values and difference /: choice, values and difference. (2009)

• Record Type: Book
• Further Information: Note: Edited by Richard Simmons, Martin Powell and Ian Greener.
• Other Names: Simmons, Richard (Richard A.); Powell, Martin A, 1961-; Greener, Ian
• Contents: The consumer in public services; Contents; List of figures and tables; Acknowledgements; Notes on contributors; Foreword; 1. Introduction: managing the 'unmanageable consumer'; 2. The consumer and New Labour: the consumer as king?; 3. Narratives of public service delivery in the UK: comparing central and local government; 4. Understanding the 'differentiated consumer' in public services; 5. Differentiating consumers in professional services: information empowerment and the emergence of the fragmented consumer; 6. The healthcare consumer; 7. The consumer in education.
• Publisher Details: Bristol, UK : Policy Press
• Publication Date: 2009
• Extent: 1 online resource (xiii, 289 pages)
• Subjects: 320.441; Public administration -- Great Britain -- Public services; Public utilities -- Customer services -- Great Britain; POLITICAL SCIENCE -- Civics & Citizenship; POLITICAL SCIENCE -- Public Policy -- General; Great Britain -- Social policy; Electronic books
• Languages: English
• ISBNs: 9781847421821; 1847421822
• Related ISBNs: 9781847421814; 9781847421807
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.