Implementing the IT balanced scorecard : aligning IT with corporate strategy /: aligning IT with corporate strategy. (2005)

• Record Type: Book
• Other Titles: Implementing the information technology balanced scorecard
• Further Information: Note: Jessica Keyes.
• Other Names: Keyes, Jessica, 1950-
• Contents: Why Balanced Scorecard?; What Is Balanced Scorecard?; Attributes of Successful Performance Measurement Systems; Case Studies; ; Understanding Performance Management: Balanced; Scorecard at the Corporate Level; Understanding Performance Management; Techniques for Performance Assessment, Management, and; Improvement; Performance Measurement; Balanced Scorecard at the Corporate Level; ; Key Elements of a Balanced Scorecard Project; Getting Ready; Developing Benchmarks; Choosing Metrics; Process Mapping; The Balanced Scorecard Plan; ; Aligning IT to Organizational Strategy; The IT Balanced Scorecard; Altering the Balanced Scorecard for IT; Great-West Life Case Study; Representative IT Balanced Scorecard Value Metrics; Drilling Down to the Specific System; Keeping Track of What Is Going On; ; Aligning IT to Meet Financial Objectives; Cost-Benefit Analysis; Break-Even Analysis; Estimating ROI for an IT Project; Earned-Value Management; Rapid Economic Justification; Portfolio Management; Calculating the Net Worth of Organizational Information; IAM: Intangible Assets Monitor; The Prediction Market; ; Aligning IT to Meet Customer Objectives; Customer Intimacy and Operational Excellence ; Innovation; ; Aligning IT to Meet Business Process Objectives; The IT Utility; Integrating CMM into Business Process Objectives; Quality and the Balanced Scorecard; Process Performance Metrics; ; Aligning IT to Promote Learning and Growth; Liberate Rather than Empower; The Challenge of Peopleware; Attributes of the Good Tech Manager; Hiring the Best People; Techniques for Motivating Employees; Nontechnological Issues in Software Engineering; Creativity Improvement; Communications and Group Productivity; Management Quality Considerations; Training; ; Compliance, Awareness, and Assurance; The Proactive Risk Strategy; Risk Assessment; Just What Is Critical to Project Success?; ; Scorecard and Other Performance Measurement Tools; Department of Defense Performance Assessment Guide; Aha! Executive Decision Support System (Balanced Scorecard; Application); The Performance Organiser; Microsoft Balanced Scorecard Framework; CorVu 5; SAS Strategic Performance Management; ActiveStrategy Enterprise; QPR 7 Collaborative Management Software Suite, Including QPR; ScoreCard, QPR ProcessGuide, and QPR Collaboration Portal; QPR ScoreCard Software, QPR ProcessGuide Software, QPR; CostControl Software, and Strategy Map Software; Healthwise Balanced Scorecard™; ; Appendix A: IT Staff Competency Survey; Appendix B: U.S. Air Force Software Metrics Capability; Evaluation Guide; Appendix C: Traditional IT Metrics Reference; Appendix D: eBay Balanced Scorecard Analysis; Appendix E: Benchmarking Data Collection from a Software; Engineering Requirements Elicitation Perspective; Appendix F: Behavioral Competencies; Appendix G: The Malcolm Baldrige National Quality Award; Program; Appendix H: Value Measuring Methodology; Appendix I: Balanced Scorecard Samples; Appendix J: Resources; Appendix K: The E-Business Audit; Appendix L: Establishing a Software Measurement Program; Appendix M: Process Assets by CMM Level: Focus on Process; Improvement; Appendix N: Selected Performance Metrics
• Publisher Details: Boca Raton, FL : Auerbach Publications
• Publication Date: 2005
• Extent: 1 online resource (xxii, 500 pages), illustrations, map
• Subjects: 658/.05; Information technology -- Management; Management information systems; Business -- Data processing -- Management; Strategic planning; BUSINESS & ECONOMICS -- Management Science; BUSINESS & ECONOMICS -- Organizational Behavior; BUSINESS & ECONOMICS -- Industrial Management; BUSINESS & ECONOMICS -- Management; Business -- Data processing -- Management; Information technology -- Management; Management information systems; Strategic planning; Strategische planning; Prestatiebeoordeling; Balanced scorecard; Informatietechnologie; Management informatiesystemen; Electronic books
• Languages: English
• ISBNs: 1420031341; 9781420031348
• Related ISBNs: 9780849326219; 0849326214
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.