The squeaky wheel : complaining the right way to get results, improve your relationships, and enhance self-esteem /: complaining the right way to get results, improve your relationships, and enhance self-esteem. (2011)

• Record Type: Book
• Further Information: Note: Guy Winch.
• Other Names: Winch, Guy
• Contents: The ineffective squeaker doesn't get the grease -- The trouble with Bill: the hidden costs of ineffective squeaking -- Complaining therapy: squeaking our way to self-esteem -- When to squeak: how to avoid complaining dangers -- The ingredients for serving a delicious squeak -- The art of squeaking to loved ones -- Getting squeaked at for a living: the customer service professional -- Squeaking as social activism.
• Publisher Details: New York : Walker & Company
• Publication Date: 2011
• Extent: 1 online resource
• Subjects: 381.3/3; Psychology -- General; Consumer complaints -- Psychological aspects; Complaints (Rhetoric) -- Psychological aspects; Criticism; Interpersonal relations; Self-esteem; PSYCHOLOGY / General; Self-Help -- General; Self-Help -- Personal Growth -- General; Popular psychology; Electronic books
• Languages: English
• ISBNs: 9780802778239; 0802778232
• Related ISBNs: 9780802717986; 0802717985
• Notes: Note: Includes bibliographical references (pages 267-281) and index.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.