E-Service : new directions in theory and practice /: new directions in theory and practice. (©2002)

• Record Type: Book
• Other Titles: EService
• Further Information: Note: Edited by Roland T. Rust and P.K. Kannan.
• Other Names: Rust, Roland T; Kannan, P. K
• Contents: 6 e-Service Environment Impacts of Web Interface Characteristics on Consumers' Online Shopping BehaviorPart II Business Opportunities and Strategies; 7 Smart Versus Dumb Service Strategies A Framework for e-Business Intensity; 8 Real-Time Marketing in e-Services; 9 A Survey of Recommendation Systems in Electronic Commerce; 10 The Wireless Rules for e-Service Critical Issues for Managers and Researchers; Part III Public-Sector Opportunities; 11 e-Learning Fifth-Generation Learning and Its Impact on.
• Publisher Details: Armonk, N.Y : M.E. Sharpe
• Publication Date: 2002
• Copyright Date: 2002
• Extent: 1 online resource (xii, 336 pages), illustrations
• Subjects: 658.8/4; HISTORY / Americas (North, Central, South, West Indies); Electronic commerce; Customer services; BUSINESS & ECONOMICS -- Industrial Management; BUSINESS & ECONOMICS -- Management; BUSINESS & ECONOMICS -- Management Science; BUSINESS & ECONOMICS -- Organizational Behavior; Customer services; Electronic commerce; Electronic books; Electronic books; Computer network resources
• Languages: English
• ISBNs: 9781315291277; 1315291274
• Related ISBNs: 076562009X; 9780765620095; 9780765608062; 0765608065; 1280934166; 9781280934162
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.