Managing conflict : a practical guide to resolution in the workplace /: a practical guide to resolution in the workplace. (2017)

• Record Type: Book
• Further Information: Note: David Liddle.
• Authors: (Mediator), Liddle, David
• Contents: <ul style='padding-top:0;padding-left:0;list-style:none;'>Section - ONE: Putting conflict into context; <ul style='padding-top:0;list-style:none;'>Chapter - 01: What’s wrong with contemporary conflict management and what can organizations do about it?; Chapter - 02: The lifecycle of a conflict - How and why conflicts escalate; Chapter - 03: The causes and the sources of dysfunctional conflict; Chapter - 04: Managing conflict – a legal perspective; Section - TWO: A practical guide to managing conflict; <ul style='padding-top:0;list-style:none;'>Chapter - 05: Measuring the costs of conflict; Chapter - 06: The psychology of conflict management; Chapter - 07: The resolution spectrum; Chapter - 08: Developing a resolution policy to replace your traditional grievance procedure; Chapter - 09: Mediation - An in-depth analysis; Chapter - 10: How to develop and internal mediation scheme; Chapter - 11: Tackling bullying and harassment – From process to people; Chapter - 12: Total conflict management – A whole systems approach for preventing and resolving conflict; Chapter - 13: Managing workplace and employment disputes – An international perspective; Section - THREE: Resolution resources
• Edition: 1st
• Publisher Details: London : KoganPage
• Publication Date: 2017
• Extent: 1 online resource
• Subjects: 658.4053; Conflict management
• Languages: English
• ISBNs: 9780749480899
• Related ISBNs: 9780749480882
• Notes: Note: Description based on CIP data; item not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.