Far from the factory : lean for the information age /: lean for the information age. (2011)

• Record Type: Book
• Further Information: Note: George Gonzalez-Rivas and Linus Larsson.
• Other Names: Gonzalez-Rivas, George; Larsson, Linus
• Contents: LEAN FOR THE KNOWLEDGE WORKER ; 1 What Is Knowledge Worker Lean? ; The Role of Lean in the Invisible Office; Lean and Web 2.0; Increase Productivity: What You Can Learn from Bricklayers about Lean ImprovementThe Impact of Company Size and the Shift to Knowledge Worker LeanContinuous Improvement: Theory Y, Generation X, and Info Pullers; How to Implement Lean in the Information Age; How to Adapt Lean Methodology to Different Environments; 2 It Came from the Factory: The Origins of Lean ; From Factory Lean to Information Age Lean; Visualizing Waste: The Factory Process; Seven Types of Lean Factory Waste; Paper Office Lean; Environmental Waste Enablers; Prosaic Information Wastes; Information Environment Waste; Administrative WastesAdministrative Drivers of Waste; Case Study: Applying Lean to Administrative Support Processes; Communication and Transportation: Spaghetti Diagrams; The Sad Fax Facts; Information Age Lean; Visible Waste: The Parts We Can See; Software Waste; Software Expense; Invisible Waste: The Parts We Can’t See; 3 The Perfect Information Storm ; The Evolution of Information Systems and the Impact on Lean; The Recent Past: The Dim Days before the Web; The Early Days: Longhand–Wang–Printer–Fax; Case Study: Pre-Lean Communication; How Information Circuits Create Waste; Case Study: The Travel Authorization Process; The Present: The Dawn of the Web; Information: The Dark Matter of Business Process Analysis; The Future: What Will Web 2.0 Bring?; Day-to-Day Collaboration Tools; Lean Communication Tools: Video and Desktop ConferencingMicroblogging Screencasting and Recording; Brainstorming and Design Collaboration; Kaizen Sessions of the Future; 4 The Great Modern Office Wasteland ; The Waste of E-Mail; Case Study: When Words Are Not Enough; The Waste of Excess Complexity and Process Case Study: Complexity and Process; Defining the Process in Information-Intensive Work; Complexity; Psychology; The Waste of Reporting; Case Study: The Kremlin Effect; The Green … Green … Red Phenomenon; The Waste of Multitasking; Case Study: Theory of Constraints; Multitasking: The Switching Penalty; Multitasking: The Lean Waste Penalty; Multitasking: The Project Penalty; Multitasking: The Performance Measurement Penalty; Case Study: Measuring a Process; Multitasking: The Command and Control Penalty; The Waste of Time; Direct Productivity; Time Management; Activity Visibility; Four-Step Program to Eliminate Wasted Time; The Waste of High Utilization; SMED and SMEW for the Information Age Office; Overly High Utilization; The Waste of Parallel Project Management; 5 The I in CIO: Information Transformation; IT Tool Selection and Approval; Automatic Process Discovery; The As-Is Phase That Never Was: Why the Process Often Fails; How Automatic Process Discovery Can Increase the Success Rate; High-Level Design Principles for Information Lean; Case History: The Boss and the Rock; Case Study: The Spiral Model; Case Study: Waterfall Requirements; Lessons Learned; Knowledge Management; Lean Code Management: Lean by IT for IT; Business Model Wastes; Development Wastes ; THE KNOWLEDGE WORKER’S LEAN FIELD BOOK; 6 How to Launch Your Lean Journey; Alternate Routes to the Lean Roadmap; The Benchmarking and Best Practice Adoption Hop; The Business Process Reengineering Leap; The Statistical Process Control and Six Sigma Turn; Case Study: Higher Quality, Lower Cost; Creating the Lean Roadmap; Preparing the Road for Knowledge Worker Lean; Selling Your Organization on Going Lean; Argument 1: The Good Idea; Argument 2: The Consensus Approach; Argument 3: The Expert Opinion; Argument 4: The Analysis; 7 Model Information Flow: The Information Element and the Information Matrix ; The Difference between Information Flow and Process Flow; The Impact of Modern Communications on Product Development; High-Level Process Design and Its Implications for Information Flow; How to Represent Information Flow: The Matrix; Sequential Flow; Parallel Flow; Circuit Flow; Multicircuit Flow; How to Read the Information Matrix; The Uses and Benefits of Infel Design; Situational Visibility; Task Resequencing ; Cost Reduction through Task Elimination or Exporting; Identification of Independent Tasks; Reduction of Rework; Simulation Friendly; Earned Value Analysis; Organizational Design; Using the Information Flow Matrix to Identify Lean Wastes; Overproduction; Waiting; Defects; Transportation; MotionProcessing; Inventory; Infels and Therbligs; 8 How to Implement Knowledge Worker Lean; Overview; Lean Methodology: A Snapshot; Information Matrix; Process Improvement Maturity Model; States of Maturity: Where We Are Now; Practical Applications of the Lean Toolset; Starting Off on Your Lean Journey: Your Charter, Your Customer, and Your Plan; Lean Team Formation; Team Process; Risk Management Techniques; Fact Finding and Discovery; How to Retrieve Low-Level Process Performance Data; Early Change Management; Doing the Analysis: Developing an Understanding of the Process; Measuring Performance via Cumulative Flow; Discovering Root Cause through Aggregate Data; Creating and Working with the Information Matrix View; Kaizen Phase 1; Kaizen Phase 2; Selecting Kaizen Phase 2 Ideas; Implementing Kaizen Phase 2 Ideas; Special Cases: Variable Dependencies, the Desire Path Approach, and Decision Bottlenecks; Variable Dependency; The Desire Path; Decision Bottlenecks; 9 How to Sustain Knowledge Worker Lean; Overview of 5S; 5Si; Case Study; Sustaining Information Age Lean Using a Visual Management System; Short-Range Management; Long-Range Management; The Mechanics of a Visual Management System; Approach 1: Excel and SharePoint; Approach 2: Intranet Status Board; Approach 3: Customized-off-the-Shelf (COTS); The Lean Journal; 10 Change Management: Practical Lessons from Monks, Generals, and Fa
• Publisher Details: New York : Productivity Press
• Publication Date: 2011
• Extent: 1 online resource (325 pages)
• Subjects: 658.4038 G643; Knowledge management; Knowledge workers; Information technology; Project management; Information technology; Knowledge management; Knowledge workers; Project management
• Languages: English
• ISBNs: 9781420094572; 1420094572
• Related ISBNs: 9781420094565; 1420094564
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.