The exchange : a bold and proven approach to resolving workplace conflict /: a bold and proven approach to resolving workplace conflict. (2016)

• Record Type: Book
• Further Information: Note: By Steven Dinkin, Barbara Filner, Lisa Maxwell.
• Other Names: Dinkin, Steven; Filner, Barbara; Maxwell, Lisa
• Contents: A Different Approach to Resolving Workplace Disputes; Who This Book Is for; What This Book Offers; The Exchange in Brief; Stage I: Hold Private Meetings; Stage II: Develop an Issue List; Stage III: Conduct a Joint Meeting; Stage IV: Facilitate Problem Solving; Why This Book Is Different; Workplace Challenges How the Exchange Works: A Case Study; Resolving a Dispute at Smart Alarms; Some Final Thoughts Getting Ready; Step 1: Assess the Situation; Step 2: Clarify Your Interests, Roles, and Responsibilities; Step 3: Schedule Private Meetings with the Key People Involved in the Conflict Holding Private Meetings; Task 1 Establish Rapport and Confidentiality; Task 2. Hear the Employee’s Perspective; Task 3 Identify the Employee’s Interests; Task 4 Discuss the Next Steps Developing an Issue List; Issues; Impact; Icebreaker; An Effective Issue List Stage III: Conducting the Joint Meeting; Problem Solving: Building a Solution Together; Culture, Diversity, and Other Things That Matter; Tips for Bridging Cultural Gaps; ; Making the Most of the Exchange in Your Organization; Using the Exchange for a Group Conflict; Stage I: Hold Private Meetings; Stage II: Develop an Issue List; Stage III: Conduct the Joint Meeting; Stage IV: Building a Solution Together; Adapting the Exchange for Disruptive People; Using the Exchange When You Are Seen as Part of the Problem; Using the Exchange in Collaborative Decision Making Using the Exchange with the People and Organizations You Serve; Health Care; Government Agencies; Service Companies; Nonprofit Organizations About the Exchange and Its Creators; Frequently Asked Questions about the Exchange; About the National Conflict Resolution Center Index
• Publisher Details: Place of publication not identified : Productivity Press
• Publication Date: 2016
• Extent: 1 online resource (138 pages), (1 illustrations)
• Subjects: 658.3145; Conflict management; Mediation; Personnel management
• Languages: English
• ISBNs: 9781466503021; 1466503025
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.