Basics of process mapping. (2016)

• Record Type: Book
• Further Information: Note: By Robert Damelio.
• Other Names: Damelio, Robert
• Contents: Overview; Why I Wrote the Basics of Process Mapping; Key Features of Each Map; Three Views of the Same Work; Introduction to Phil’s Quick Lube; Overview of an Oil Change—Work Sequence Thinking about Work; What Is Work?; Work: A Working Definition; Why this Matters; Work: Boundaries, Components, Features, and Properties; Work Is a System; It Consists of Several Components; Work: Viewed as a Process; Work: Viewed as a Workflow; Work: Viewed as a Value Stream; (Process) Maps are Models of Work; Some Assumptions Regarding Work Why Map a Process?; Chapter Overview; Why Map a Process?; Reasons to Map a Process (Part 1); Reasons to Map a Process (Part 2); How Do the Two Lists of Reasons Compare?; What Is a Model?; Why Create a Model of Work?; (Process) Maps as Models of Work; "The Map Is Not the Territory" (It Is a Model of the Territory); New Types of Maps May Come and Go, but the Work They; Represent Will Remain Relationship Maps; How to Create a Relationship Map; Relationship Map Interview; Interpreting Relationship Maps; Interpreting the Relationship Map View of Phil’s Quick Lube Cross-Functional Process Maps or Swimlane Diagrams; How to Create a Cross-Functional Process Map; Cross-Functional Process Map Interview; Interpreting Cross-Functional Process Maps; Interpreting the Cross-Functional Process Map of Phil’s Quick Lube Flowchart; How to Create a Flowchart; Flowchart; Interpreting the Flowchart for Activity 2 Seven Principles to Improve Flow; Background of the Engagement; Seven Principles for Improving Flow; Principle 1: Improve Flow from the Outside In; Principle 2: Measure What Matters to the Customer; Principle 3: Make the End-to-End Flow Visible; Principle 4: Identify and Remove Barriers to Flow; Principle 5: Connect and Align Value-Creating; Principle 6: Organize around the End-to-End Flow; Principle 7: Manage the Flow Visually Appendix: Methods to Gain Content
• Edition: 2nd ed
• Publisher Details: Place of publication not identified : Productivity Press
• Publication Date: 2016
• Extent: 1 online resource (183 pages), (86 illustrations)
• Subjects: 658.54; Work design; Flow charts; Organizational effectiveness
• Languages: English
• ISBNs: 9781439891278; 1439891273
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.