Advances in the human side of service engineering. (©2013)

• Record Type: Book
• Further Information: Note: Edited by James C. Spohrer and Louis E. Freund.
• Other Names: Spohrer, James C; Freund, Louis E
• Contents: Section 1. Health services -- section 2. Service innovation -- section 3. Societal factors -- section 4. Service system frameworks -- section 5. Service design -- section 6. Organizations and change -- section 7. Value co-creation and customers.
• Publisher Details: Boca Raton, FL : CRC Press, Taylor & Francis Group
• Publication Date: 2013
• Copyright Date: 2013
• Extent: 1 online resource (xiv, 476 pages), illustrations
• Subjects: 620.8; Methods engineering; Human engineering; Service industries -- Customer services; TECHNOLOGY & ENGINEERING -- Industrial Health & Safety; TECHNOLOGY & ENGINEERING -- Manufacturing; TECHNOLOGY & ENGINEERING -- Quality Control; TECHNOLOGY & ENGINEERING -- Engineering (General); TECHNOLOGY & ENGINEERING -- Reference; Human engineering; Methods engineering; Service industries -- Customer services; Electronic books
• Languages: English
• ISBNs: 9781439870273; 1439870276
• Related ISBNs: 9781439870266; 1439870268
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.