Law enforcement interpersonal communication and conflict management : the impact model /: the impact model. (2015)

• Record Type: Book
• Further Information: Note: Brian D. Fitch.
• Authors: Fitch, Brian D
• Other Names: Means, Randy author of foreword.
• Contents: Foreword / Randy Means -- Preface : Why this book? -- Introduction to the IMPACT principles -- Identify and manage emotions -- Master the story -- Promote positive behavior -- Achieve rapport -- Control your response -- Take perspective -- Putting the IMPACT principles to work.
• Publisher Details: Thousand Oaks : SAGE Publications, Inc
• Publication Date: 2015
• Extent: 1 online resource (152 pages)
• Subjects: 363.2; Communication in police administration; Community policing; Police-community relations; Communication in police administration; Community policing; Police-community relations
• Languages: English
• ISBNs: 9781506303390; 1506303390
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.