Change or die : the business process improvement manual /: the business process improvement manual. (2013)

• Record Type: Book
• Further Information: Note: Maxine Attong and Terrence Metz.
• Other Names: Attong, Maxine; Metz, Terrence
• Contents: 1. Case Study: URHere Co. -- 2. Vision and Goals -- 3. Change Management -- 4. Stakeholder Analysis -- 5. Core Process -- 6. Business Process Improvement -- 7. Facilitation and Business Process Improvement Methodology -- 8. The Case for Business Process Improvement -- 9. Tools for Business Process Improvement -- 10. Process Selection -- 11. Process Characteristics -- 12. Workflow Diagrams -- 13. Workflow Characteristics -- 14. Phase Gate One -- 15. Dreams of the Process -- 16. Process Measurements -- 17. Strengths and Weaknesses -- 18. Business Process Improvement Planning -- 19. Phase Gate Two -- 20. Assumptions and Rules -- 21. Improve the Process -- 22. Phase Gate Three -- 23. Implementation Plan -- 24. Phase Gate Four -- 25. Procedures -- 26. Audit -- 27. Phase Gate Five -- Appendix A. Structuring Your Workshop -- Appendix B. Workshop Tools -- Appendix C. Workshop Agendas.
• Publisher Details: Boca Raton, FL : CRC Press
• Publication Date: 2013
• Extent: 1 online resource (xxxii, 346 pages), illustrations
• Subjects: 658.4/063 658.4063; Reengineering (Management); Decision making; Leadership; Business; BUSINESS & ECONOMICS -- Structural Adjustment; Decision making; Leadership; Reengineering (Management); Electronic books
• Languages: English
• ISBNs: 9781466512528; 1466512520; 9781466575837; 1466575832; 9781466575820; 1466575824
• Related ISBNs: 9781466512511; 1466512512
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.