Closing the communication gap an effective method for achieving desired results /: an effective method for achieving desired results. (©2014)

• Record Type: Book
• Further Information: Note: H. James Harrington, Robert Lewis.
• Other Names: Harrington, H. J (H. James); Lewis, Robert, 1949-
• Contents: Good Talk, More Money; Introduction; Poor-Quality Communication; Miscommunication; Noncommunication; Misunderstanding; Withholding Information; Quality Communication; Communication and Language; Quality Relationships; Virtues, Integrity, and Trust; Lifelong Learning; Summary; References; ; What Happens When Two People Talk—At Work?; The Basic Scoop on the Communication Loop; Meet the Loop; An Autopsy of the Loop; The Loop Has Soul; The Loop Has Issues; The Loop Has Culture; The Formal Loop and Its Shadow; Get Loopy with a Network of Communication Loops; Networks of Loops Loop in Different Directions; Random Communication; Downward Communication; Upward Communication; Lateral Communication; The Complexity of Formal Networks of Communication Loops; Shadow Loops; How to Use the Informal Communication; Network, Also Known as the Shadow Loop; Summary; Reference; ; How Do You Talk to Your Boss?; Introduction; Nothing to Fear But Fear; The Downside of Fear; The Good Side of Fear; Facing Fear; Plan the Whole Process; Mission; Vision; Approach; The Meeting; Concluding the Meeting; Execute the Plan; Follow-up to the Meeting with Your Boss; Summary; ; How Do You Talk to Your Employees?; Introduction; Create an Environment of Openness and Trust by First Being a Listener; Tell Them Why; Do It with a Smile; Adopt a New Philosophy about Organizations and Employees; Adopt a New Philosophy about Management; Listen with Your Eyes as Well as Your Ears; Listen to the Person and Not Just the Employee; Listen to the Behavior over a Period of Time; Listen to Themes, to Metaphors, and to What Is Conspicuously Not Discussed; Listen to Learn; Create an Environment of Openness and Trust by Becoming an Effective Communicator; Talk to Your Employees; One on One; In a Group; Write to Your Employees; Newsletters; Town Meetings; Memos; E-mails, Blogs, and a Tip of the Hat to Texting; Understand Your Employees; Personality Type of Each Employee; Variables Style Management; Five-Way Communication; Communication Channels; Body Language; Summary; References; ; How Do I Hear What My Teammates Are Really Saying?; Introduction; Rugged Individualism Dies with the Team; What Makes a Standout Leader?; The Team Takes Precedence over the Individual; Maturity Is Imperative for Good Teamwork; The Ancients Were Right; Know Thyself; Do Unto Others as You Would Have Them Do Unto You; Use the Feedback Loop; Listen to Your Teammate; Repeat Back; Listen to the Feedback; Repeat the Feedback Loop for a Second Time; Use the Feedback Loop with Verbal and Written Team Communication; Discuss Feelings and Body Language; Listening Filters; The Johari Window; Three Rules in Dealing with Emotions in a Team Setting; Use the Shadow Communication Loop to Further the Team Mission; Talking at the Water Cooler; Use the Shadow Loop to Further the Team’s Progress; Hearing Is Nested in a Relationship with Four Stages; Developing Role Clarity: Developing Expectations and Gathering Information; Commitment to the Relationship of Boss/Member of Staff; Stability and Productivity for a Period of Time; Experiencing a Pinch in the Relationship; Dealing with the Pinches in the Relationship Is Crucial; Dealing with Them Immediately and Effectively Maintains Healthy Relationships; Ignoring Pinches in Relationships Leads to Disruption and Conflict; Problems to Solve; Disagreement and Efforts to Save Face; Contest Stage and Efforts to Win; Fight/Flight Stage: Eliminate or Harm the Character of the Other Side; Holy War: The Object Is to Destroy; Restoring a Relationship; Ennui: Settling for the Status Quo and Limbo; Mute Termination: Quit Job or Fire Employee or Staff Member; Pretending to Fix the Relationship: Premature Reconciliation; Unplanned Renegotiation of a Relationship under Extreme Stress; Ending the Relationship; Summary; References; ; How Do I Hear What My Boss Is Really Saying? ; Introduction; Learn to See the Nonverbal Message If You Want to Really Hear Your Boss; If Your Boss Believes in You, He or She Will Trust and Therefore Tell You More; What the Boss Sees Determines What You Get; Eye Contact (Oculesics); Posture and Movement (Kinesics); Dress and Appearance (Objectics); Gestures and Smile (Kinesics); What the Boss Feels Determines What You Get; &amp
• Publisher Details: Boca Raton, FL : Productivity Press
• Publication Date: 2014
• Copyright Date: 2014
• Extent: 1 online resource (290 pages), illustrations
• Subjects: 302.2; Communicative competence; Interpersonal communication; Communication; Communicative competence; Interpersonal communication; Communication; BUSINESS & ECONOMICS -- General; BUSINESS & ECONOMICS -- Quality Control; Communication; Communicative competence; Interpersonal communication; Communicative competence; Interpersonal communication; Communication; PSYCHOLOGY / Social Psychology; Electronic books
• Languages: English
• ISBNs: 9781466574892; 1466574895
• Related ISBNs: 1466574887; 1466574895; 9781466574885
• Notes: Note: Includes bibliographical references.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.