Healthcare kaizen : engaging front-line staff in sustainable continuous improvements /: engaging front-line staff in sustainable continuous improvements. (2012)

• Record Type: Book
• Further Information: Note: Mark Graban, Joseph Swartz.
• Other Names: Graban, Mark; Swartz, Joseph
• Contents: WHAT IS KAIZEN? Kaizen and Continuous Improvement; Kaizen = Change for the Better; Bubbles for Babies; Kaizen: A Powerful Word; Kaizen Is Not Just Change, It Is Improvement; We Often Succeed As the Result of Failing More; Kaizen, PDSA, and the Scientific Method for Improvement; Changing Back Can Be Better For Babies; Kaizen = Continuous Improvement; Kaizen Starts with Small Changes; A Small Kaizen with Great Meaning; Kaizen = Engaging Everybody in Their Own Change; Kaizen Upon Kaizen Upon Kaizen; Kaizen Closes Gaps Between Staff and Leaders; Creativity before Capital; Expensive Mistakes Made without the Kaizen Mindset; Kaizen and Lean: Related and Deeply Interconnected Concepts; People Are the Ultimate Competitive Advantage; High-Level Kaizen Principles—The Kaizen Mindset; Asking; Empowering; Recognizing; Sharing; This Is Not a Suggestion System—It Is an Improvement System; Kaizen Has an Impact on People and Performance; ; The Roots and Evolution of Kaizen; Early Suggestion Programs; Downsides of Suggestion Box Programs; Recovering from Taylorism; The American Roots of Continuous Improvement—TWI and Deming; Kaizen: One of the Two Pillars of The Toyota Way; Masaaki Imai and the Spread of Kaizen (1986); Dr. Donald Berwick’s Call for Kaizen (1989); "Medicine’s Need for Kaizen" (1990); Norman Bodek and American Kaizen; Conclusion; Discussion Questions; Endnotes Types of Kaizen; The Continuous Improvement of a Lifesaving Innovation; Three Levels of Kaizen; Imai’s Three Levels of Kaizen; Complementary Nature of the Levels of Kaizen; Three Types of Kaizen at Children’s Medical Center Dallas; Events Alone Will Not Make You Lean; The Origins of Kaizen Events; Basic Structure and Format of an Improvement Event; Impressive Results from Kaizen in Healthcare; Virginia Mason Medical Center; ThedaCare; Criticisms of Weeklong Events; Not All Kaizen Organizations Rely on Events; Kaizen Leads to Innovation at Franciscan; ; Moving Toward a Kaizen Culture; The Real Goal—Cultural Transformation; What a Kaizen Culture Feels Like; Everyone Is Engaged; Drivers of Engagement; Everyone Is Relentlessly Searching for Opportunities to Improve; The Two Parents of Transformation: Pain and Possibility; Pain; Possibilities; You Have Control over Your Workplace; Patients and Families Are Happy; Staff and Physicians Are Happy; Work and Patient Care Flow Like Clockwork; The Workspace Is Clean, Orderly, and Safe; Everyone Works Together; Everything Gets Questioned; Small Successes Lead to Bigger Successes; Small Kaizen Leads to More Big Ideas; Bite-Size Chunks; Imai’s Three Stages of Kaizen; KAIZEN METHODOLOGIES Quick and Easy Kaizen; How to Do Kaizen; Quick and Easy Kaizen; Starting the Franciscan Kaizen Journey; The Quick and Easy Kaizen Process; Step 1—Find; Start Small; Start With You; Make Your Work Easier; Make Your Work Safer; Make Your Work More Interesting; Build Your Skills, Your Capabilities, and Your Knowledge; See an Opportunity or a Problem; Step 2—Discuss; Discuss with your Direct Supervisor; Discuss with Your Team Members; Quantify the Idea; Step 3—Implement; Enrolling Others to Help; Implement the Improvement Idea; Seven Days Grace; Step 4—Document; Finalize the Kaizen report; Submit Report For Approval; Step 5—Share; Leveraging Improvement Ideas from Others; Sharing Kaizens; ; Visual Idea Boards; Making the Improvement Process Visible; Setting up a Visual Idea Board; Boards Should Be Highly Visible in the Workplace; Boards in "Public" Settings; Communication That Should Occur before the Visual Idea Board Is Put Up; What Happened to the Suggestion Box?; What Employees Can Expect; A Communication Example; Formats for Idea Cards; Sticky Notes versus Structured Cards; Idea Cards versus Suggestion Cards; Modeling the Kaizen and PDSA Process in Writing; Visual Idea Cards; Problem; Suggestion or Idea; Date Originated; Created By; Expected Benefits; Input Needed From; Implementation Steps; Results Verified?; New Method Standardized?; Completion Date; Idea Card Examples; Staff and Patient Annoyances; Asking for Help; Addressing Patient Needs; Getting Input from Others; Other Formats of Idea Boards and Cards; Park Nicollet’s KEEP Form; Akron Children’s Hospital; Seattle Children’s Hospital Pharmacy; Visual Management of the Idea Boards; Using Idea Cards to Coach People on Kaizen<BR
• Publisher Details: Place of publication not identified : Productivity Press
• Publication Date: 2012
• Extent: 1 online resource (408 pages), (201 illustrations)
• Subjects: 362.10683; Medical personnel -- Training of -- Case studies; Total quality management -- Case studies
• Languages: English
• ISBNs: 9781466567962; 1466567961
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.