Operational Excellence in Your Office : A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques /: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques. (2016)

• Record Type: Book
• Further Information: Note: Kevin J. Duggan, Tim Healey.
• Authors: Duggan, Kevin J; Healey, Tim
• Contents: PART 1: GETTING STARTED; ; Operational Excellence in the Office ; The Need for Management Intervention; Applying Lean Concepts to the Office; The OpEx Difference; The Principles of Operational Excellence; Operational Excellence: Practical Terms; References; ; The Key Function of Any Office; ; Value Stream Design for the Office; ; Determine Service Families; Scoping the Matrix; Refining the Scope; Using the Matrix: The 80/30 Guideline; Service Families and Value Streams; ; Create a Current State Value Stream Map for Each Service Family; ; PART 2: APPLYING THE NINE GUIDELINES FOR OFFICE FLOW; ; Guideline #1: Takt and Takt Capability; Takt Capability; Demand Profiles; Calculating Takt Time; ; Guideline #2: Continuous Flow; A Typical Office; Part-Time; Continuous Flow; Obstacles to Continuous Flow; Creating Processing Cells; The Physical Layout; Worksheet; ; Guideline #3: FIFO; FIFO and the Five Key Questions for Value Stream Flow in the Office; What to Do When FIFO Backs Up; Visual FIFO; Digital FIFO; Multiple FIFO Lanes; Fast Track FIFO Lanes; Worksheet; ; Guideline #4: Workflow Cycles; Levels of Workflow Cycles; Workflow Cycles and Multiple FIFO Lanes; Workflow Cycles and Calendars; Scheduling Workflow Cycles: Two Options; Sizing FIFO Lanes; ; Guideline #5: Integration Events; ; Guideline #6: Standard Work; Activity Level Standard Work; Flow Level Standard Work; ; Guideline #7: Single-Point Sequencing; Setting the Initialization Point; Determining Additional Sequencing Points; ; Guideline #8: Pitch; Four Attributes of a Good Pitch ; ; Guideline #9: Changes in Demand; Demand Fluctuations; Changing Takt Capabilities; Designing Different Takt Capabilities; ; Applying the Nine Guidelines: The Acid Test; ; Creating Operational Excellence in the Office; Abnormality; Causes of Abnormal Conditions; Self-Healing, Autonomous Flow in the Office; Seeing Abnormal Flow; Fixing Abnormal Flow; Containment Standard Work; The Office That Has Achieved Operational Excellence; Going Forward; ; Appendix A: Create the Current State Value Stream Map; Reference; ; Appendix B: Create the Future State Value Stream Map; Reference; ; Appendix C: Create the Implementation Plan; ; Appendix D: Traditional Lean Techniques to Improve the Office; ; Appendix E: The Lean Plateau; ; Index
• Publisher Details: Productivity Press
• Publication Date: 2016
• Extent: 1 online resource (275 pages), (176 illustrations)
• Languages: English
• ISBNs: 9781498714099; 1498714099
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.