Business and professional communication : keys for workplace excellence /: keys for workplace excellence. (2016)

• Record Type: Book
• Further Information: Note: Kelly M. Quintanilla, Texas A&M University - Corpus Christi, Shawn T. Wahl, Missouri State University.
• Authors: Quintanilla, Kelly M; Wahl, Shawn T
• Contents: Part I: Beginning Communication Principles; Chapter 1: Business and Professional Excellence in the Workplace; What Is Business and Professional Communication?; Business and Professional Excellence in Context; Understanding the KEYS Process; Understanding the Importance of Human Communication in Business and Professional Contexts; Communication: A Complex Process; Social Media and Technology: Key Challenges in the Communication Age; Communication Apprehension; Communication Ethics; KEYS for Excellence in the Workplace; Chapter 2: Verbal and Nonverbal Communication; Verbal Communication; Nonverbal Communication; Codes of Nonverbal Communication; Forming Relationships With Verbal and Nonverbal Communication; KEYS To Excellence in Verbal and Nonverbal Communication; Chapter 3: Listening; Hearing and Listening; Barriers to Listening; Listening Styles and Categories; Improving Your Listening; KEYS to Listening Excellence; Part II: Entering the Workplace; Chapter 4: Résumés, Interviews, and Negotiation; The Job-Seeking Process; Stage One: Exploring; Stage Two: Researching; Stage Three: Applying; Stage Four: Interviewing; Stage Five: Following Up; Stage Six: Negotiating; KEYS to Excellence in the Job-Seeking Process; Chapter 5: Getting to Know Your Diverse Workplace; Learning Your Workplace Culture; Assimilating College Students; Diversity in Your Workplace: Some Important Concepts; Examples of Diversityin Professional Contexts; KEYS to Excellence in Getting to Know the Diverse Workplace; Part III: Developing in the Workplace; Chapter 6: Interpersonal Communication at Work; Exploring Relationship Types at Work; The Line Between Professional And Personal; Professional Etiquette; KEYS to Excellence in Interpersonal Communication; Chapter 7: Strengthening Teams and Conducting Meetings; How Do Groups Differ From Teams? <br /> Conducting Meetings; Shared Leadership; Problem Solving; Cultivating Innovative Thinking; Conflict in Team Meetings; KEYS to Excellence in Team Communication; Part IV: Excelling in the Workplace; Chapter 8: Technology in the Workplace; Communication and Technology: Tools for Professionals; Drawbacks of Technology; Professional Etiquette With Technology; KEYS to Excellence With Communication and Technology; Chapter 9: Business and Professional Writing; The Importance of Written Communication; Types of Written Communication; KEYS to Excellence in Written Communication; Chapter 10: Leadership and Conflict Management; What Is Leadership?; Utilizing Power; Improving Communication With Leadership Theories; Hiring the Right Team; Following Up and Following Through; Communicating About Your Team; Dealing With Difficult People; Giving Feedback; Putting It Together; Managing Your Public Image; KEYS to Excellence in Leadership; Part V: Presenting in the Workplace; Chapter 11: Informing and Persuading; The Importance of Presenting With Professional Excellence; Identifying Presentation Opportunities and Purposes; Speaking to Inform; Speaking to Persuade; KEYS to Excellence in Professional Presentations; Chapter 12: Speech Design; Analyzing the Audience; Analyzing the Context; Researching; Organizing Your Presentation; Introductions; Conclusions; Language; KEYS to Excellence in Speech Design; Chapter 13: Delivering a Speech With Professional Excellence; Delivering a Presentation With Professional Excellence; PowerPoint and Other Supporting Aids; Practice Makes Perfect; Team Presentations; KEYS to Excellence in Delivering a Speech; Part VI: Surviving in the Workplace; Chapter 14: Work–Life Balance; The Importance of Work–Life Balance; Triggers to Imbalance; Strategies for Balance; KEYS to Excellence With Work–Life Balance;
• Publisher Details: Thousand Oaks : SAGE Publications, Inc
• Publication Date: 2016
• Extent: 1 online resource (408 pages)
• Subjects: 658.4/5; Business communication; Business communication
• Languages: English
• ISBNs: 9781506315546; 1506315542
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.