Techniques and Sample Outputs that Drive Business Excellence. (2015)

• Record Type: Book
• Other Names: Harrington, H. James
• Contents: Affinity Diagrams; Definition; Its Uses; General; Preparation; Example; Software; Additional Reading; ; Brainstorming (Creative Brainstorming); Definition; Its Uses; General; Preparation; Options; Example; The Wildest Idea Approach; The Superheroes Approach; Software; ; Cause-and-Effect Diagram; Definition; Its Uses; General; Preparation; Example; Software; ; Check Sheet; Definition; Its Uses; General; Preparation; Example; Software; ; Commitment Building; Definition; Its Uses; General; Preparation; Example; ; Consensus Building; Definition; Its Uses; General; Preparation; Example; ; Consequence Management; Definition; Its Uses; General; Preparation; Example; ; Control Charts; Definition; Its Uses; General; Variables Control Chart; Attributes Control Charts; Preparation; Variables Control Charts; Rules for Identifying Special Causes of Variation; Example; Software; Additional Reading; ; Cost-Time Charts; Definition; Its Uses; General; Preparation; Example; Software; ; Data Gathering by Document Review; Definition; Its Uses; General; Preparation; Gathering Data by Document Review; Example; ; Data Gathering by Interview; Definition; Its Uses; General; Preparation; Preparing for the Interview; Identify Candidates for the Interviews; Arrange the Time and Place for the Interview; Prepare and Distribute Appropriate Briefing; Materials to the Interviewees; Conducting the Interview; Note-Taking; Example; Questioning Technique; ; Data Gathering by Samples; Definition; Its Uses; General; Sampling and Data Collection; Preparation; Example; Software; ; Data Gathering by Surveys; Definition; Its Uses; General; Survey Process; Data Collection Method; Self-Completion Surveys; In-Person Interviews; Telephone Surveys; Computer-Assisted Telephone; Interviewing (CATI); Sources of Error; Bias and Accuracy; Example; Software; ; Data Stratification; Definition; Its Uses; General; Preparation; Example; Software; ; Delphi Narrowing Technique; Definition; Its Uses; General; Preparation; Example; Using the Delphi Narrowing Technique; ; Employee Involvement; Definition; Its Uses; General; Preparation; Example; ; Facilitated Sessions; Definition; Its Uses; General; Preparation; Example; ; Flowchart; Definition; Its Uses; General; Preparation; Steps; Guidelines and Tips; Example; Software; Additional Reading; ;
• Publisher Details: Place of publication not identified : CRC Press
• Publication Date: 2015
• Extent: 1 online resource
• Subjects: 658.406; Organizational change; Quality control; Problem solving; Organizational change; Problem solving; Quality control; BUSINESS & ECONOMICS / Industrial Management; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Management Science; BUSINESS & ECONOMICS / Organizational Behavior; Electronic books
• Languages: English
• ISBNs: 1322635277; 9781322635279; 9781466577282; 1466577282
• Related ISBNs: 9781466577268
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.