Culture hacker : reprogramming your employee experience to improve customer service, retention, and performance /: reprogramming your employee experience to improve customer service, retention, and performance. (2017)

• Record Type: Book
• Further Information: Note: Shane Green.
• Authors: Green, Shane
• Contents: Introduction: The Journey from Customer Experience to Employee Experience xi 1 Culture: More Than Just an HR Thing 1 2 Values: Not Some Philosophical BS 13 3 Selection: The Right Fit over a Warm Body 25 4 Orientation and Onboarding: Your Sink-or-Swim Strategy Is a Terrible Waste of Talent 37 5 Performance Management: How We Fail to Maximize Our Employees’ Abilities and Talents 55 6 Coaching: Giving Feedback, the Most Misunderstood and Poorly Executed Leadership Task 73 7 Strategy, Scores, and Plans: The Real Reason Your People Are Not Engaged 87 8 Recognition: It’s Time to Stop the Meaningless and Mundane Awards Process 101 9 Tough Conversations and Decisions: Why We Have People Who Would Be Better Off as Customers than Employees 113 10 Career Development: It’s at the Heart of Long-Term Employee Commitment, Yet No One Is Doing Anything about It 127 11 Communication: Why One Size or One Way Doesn’t Fit All 139 12 Product, Place, Process, and Perks: The Other Four P’s That Define the Employee Experience 161 13 Leadership: Why We Have So Many Managers but So Few Leaders 173 Afterword: Change—It’s Not Just Something Everyone Else Does 183 Acknowledgments 189 Index 191
• Publisher Details: Hoboken, New Jersey : Wiley
• Publication Date: 2017
• Extent: 1 online resource
• Subjects: 658.31; Employee motivation; Job enrichment; Corporate culture; BUSINESS & ECONOMICS / Industrial Management; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Management Science; BUSINESS & ECONOMICS / Organizational Behavior; Electronic books
• Languages: English
• ISBNs: 9781119405771; 1119405777
• Related ISBNs: 9781119405726
• Notes: Note: Includes bibliographical references and index.; Note: Online resource; title from PDF title page (EBSCO, viewed April 12, 2017)
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.