Delivering excellent service quality in aviation : a practical guide for internal and external service providers /: a practical guide for internal and external service providers. (2017)

• Record Type: Book
• Further Information: Note: Mario Kossmann.
• Other Names: Kossmann, Mario
• Publisher Details: Place of publication not identified : Routledge
• Publication Date: 2017
• Extent: 1 online resource (208 pages)
• Subjects: 629.1342; BUSINESS & ECONOMICS / Quality Control; Airplanes -- Design and construction -- Quality control; Aircraft industry -- Customer services -- Quality control; Airlines -- Customer services -- Quality control; Airports -- Management -- Quality control
• Languages: English
• ISBNs: 9781351945431; 1351945432
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.