The employee experience advantage : How to win the war for talent by giving employees the workspaces they want, the tools they need, and a culture they can celebrate /: How to win the war for talent by giving employees the workspaces they want, the tools they need, and a culture they can celebrate. (2017)

• Record Type: Book
• Further Information: Note: Jacob Morgan ; foreword by Marshall Goldsmith.
• Authors: Morgan, Jacob, 1983-
• Other Names: Goldsmith, Marshall author of foreword.
• Contents: Acknowledgements We all care about experience (Introduction) Part I: The evolution of employee experience Chapter 1: Utility Productivity Engagement Employee Experience Chapter 2: Research on employee experience A note about the research sponsors Chapter 3: Employee Experience Drivers Poor success with engagement Engagement measures downwards Engagement has become the new annual review Engagement tends to look at the effect but not the cause Engagement surveys are exhaustingly long Engagement acts as an adrenaline shot The War for Talent Skills gap and talent shortage Changing demographics Changing face of talent competition Psychology (and sociology) Business turbulence Technology The alternative work arrangements, the gig economy, and employee tenure People analytics Transparency Part II The Reason for Being and the Three Employee Experience Environments Chapter 4: Reason for Being Statements from leading organizations The Three Employee Experience Environments Chapter 5: The Physical Environment Chooses to Bring in Friends or Visitors What this measures What you can do Offers Flexibility What this measures What you can do Organization’s Values are Reflected What this measures What you can do Leverage Multiple Workspace Options What this measures What you can do Chapter 6: The technological environment Availability to Everyone What this measures What you can do Consumer Grade Technology What this measures What you can do Employee Needs vs Business Requirements What this measures What you can do Chapter 7: The cultural environment Company Is Viewed Positively What this measures What you can do: Everyone feels valued Compensation and benefits Having employee’s voices heard Organization doesn’t ask Organization asks but does nothing Organizations asks and acknowledges Organization asks, acknowledges, and acts Employees being recognized for the work that they do What this measures What you can do Legitimate sense of purpose What this measures What you can do Employees feel like they’re part of a team What this measures: What you can do Believes in diversity and inclusion What this measures: What you can do: Referrals come from employees What this measures: What you can do Ability to learn new things and given the resources to do so and advance Learning and development Advancement What this measures What you can do Treats employees fairly What this measures What you can do Executives and managers are coaches and mentors What this measures What you can do Dedicated to employee health and wellness What this measures: What you can do: Chapter 8: The employee experience equation Part II Why invest in employee experience? Chapter 9 The Nine Types of Organizations inExperienced Emerging Engaged Empowered Enabled preExperiential Experiential Chapter 10: Employee Experience Distribution Chapter 11: The Business Value of Employee Experience Customer service Innovation Employer Attractiveness Admiration and Respect Brand Value Other Lists Chapter 12: Business Metrics and Financial Performance The Cost of Employee Experience Part IV: Building the experiential organization Chapter 14: System 1 vs system 2 experiences Chapter 16: The Employee Experience Design Loop Respond Analyze Analysis reveals Insight for your organization Analysis reveals Insight for your organization Analysis reveals Insight for your organization Design Launch Participate GE Respond Analyze Design Launch Participate Airbnb Respond Analyze Design Launch Participate Chapter 17: The Starbucks model of transparency The employee life cycle Chapter 18: Moments that matter or moments of impact Specific Moments That Matter Ongoing Moments That Matter Created Moments That Matter Chapter 19: Employee experience and moments that matter Chapter 20: The Employee Experience Pyramid Chapter 21: What About the Actual Work? Chapter 22: Who owns the employee experience? Initiated by the CEO and executive team Owned by the people team Driven by managers Championed by everyone A Lesson from Airbnb Chapter 24: The Role of Employees Chapter 25: Where to start You have to care, really care Define a Reason for Being Build a people analytics function Start small Identify the required skills Have executive support, typically the Chief Human Resources Officer Train the organization Tell stories Build or evolve experience team Deploy feedback tools/mechanisms In person feedback Feedback via technology Implement COOL spaces, ACE technology, and CELEBRATED culture Technological Environment Physical Environment Cultural Environment Technological Environment Consumer-grade technology Available to everyone Focused on employee needs Physical Environment Workspace options Values reflected in the workspace Being proud to bring in friends or visitors Workplace flexibility and autonomy Cultural Environment Sense of purpose Fair treatment Feeling valued Managers acting like coaches and mentors Feeling like you’re part of a team Ability to learn something new and advance and get the resources to do so Referring others Diversity and inclusion Health and wellness Brand perception Identify and created moments that matter (or moments of impact) Think of your organization like a lab instead of a factory Chapter 26: Focus on what makes your company unique Chapter 27: Growing vs grown-up companies What separates the Experiential Organizations from everyone else Always improve Think like a laboratory Move beyond checklists Put people at the center Know your people Design with, not for Care Focus on what makes you unique Chapter 28:
• Publisher Details: Hoboken, NJ : John Wiley and Sons
• Publication Date: 2017
• Extent: 1 online resource, illustrations
• Subjects: 650.1; Vocational qualifications; Employees; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Reference; BUSINESS & ECONOMICS / Skills; Electronic books
• Languages: English
• ISBNs: 9781119321637; 1119321638
• Related ISBNs: 9781119321620
• Notes: Note: Online resource; title from PDF title page (EBSCO, viewed March 14, 2017).
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.