Performance management pocketbook, 2nd edition : a pocketful of tips, tools and techniques that will enable individuals, teams and organisations to excel /: a pocketful of tips, tools and techniques that will enable individuals, teams and organisations to excel. (2013)

• Record Type: Book
• Further Information: Note: Pam Jones ; drawings by Phil Hailstone.
• Other Names: Jones, Pam, 1960-; Hailstone, Phil
• Contents: Cover; Title; Copyright; Contents; WHO SHOULD READ THIS BOOK; WHAT IS PERFORMANCE MANAGEMENT?; THE BIGGER PICTURE; A DEFINITION; THE ROLE OF ENGAGEMENT; ENGAGEMENT -- CASE STUDIES; ENGAGEMENT -- THE PROOF; BUILDING ENGAGEMENT; THREE GOOD REASONS TO GET STARTED; LEADING FOR PERFORMANCE; THE IMPORTANCE OF LEADERSHIP; HOW YOU SPEND YOUR TIME -- EXERCISE; HOW YOU SPEND YOUR TIME -- ANALYSIS; THE ENGAGING MANAGER -- ARE YOU ONE?; ANALYSING YOUR COMPETENCIES; QUESTIONNAIRE; SCORING THE QUESTIONNAIRE; L.E.A.D.S; MANAGING YOUR OWN PERFORMANCE; UNDERSTANDING YOUR IMPACT ON OTHERS; WORKING WITH STRENGTHS. Recognise an overused strengthidentify the strengths in others; managing your stress levels; understanding stress levels; tips for performing at your best; review & actions; performance management skills; overview; delegating; step 1: analyse the task; step 2: analyse the person; step 3: agree a monitoring system; step 4: set the climate for delegation; step 5: review progress; coaching; the coaching process; coaching skills; coaching skills: listening; coaching skills: questioning; coaching skills: g.r.o.w. model; coaching skills: creating rapport; coaching skills: giving feedback. Coaching skills: receiving feedbackpoor performance; get to the root of the problem; dealing with poor performance; create a performance plan; difficult conversations -- boof; motivating; think about your people; research findings; review & actions; performance management process; performance reviews; stage 1: preparation; stage 2: the interview; stage 3: ongoing review; objective setting for results; changes in objective setting; objectives for good objectives; hard & soft objectives; defining soft objectives; self-development objectives; measuring performance; team-based measures. Balanced business scorecardcreating your own scorecard; completed scorecard; review & actions; creating high-performing teams; teamwork is important; why teams fail; stages of team development; what do high-performing teams do?; task, process & relationships; team effectiveness questionnaire; running a team session; do's & don'ts of facilitating; building trust in your team; how complex is your team; working at a distance -- virtual communuication; working at a distance -- communication strategy; start slowly to achieve success; review & actions; bringing it all together; summary. THE BENEFITS OF GETTING IT RIGHTFURTHER READING; About the Author; Title Listings.
• Edition: 2nd ed
• Publisher Details: Alresford, Hants, U.K : Management Pocketbooks
• Publication Date: 2013
• Extent: 1 online resource
• Subjects: 658.4/013; Performance -- Management; Personnel management; Organizational effectiveness; Employees -- Rating of; Industrial efficiency; Performance -- Management; Performance; Organizational effectiveness; Performance -- Management; Personnel management; Electronic books
• Languages: English
• ISBNs: 9781908284297; 1908284293
• Related ISBNs: 9781906610531; 1579220037; 9781579220037
• Notes: Note: Includes bibliographical references.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.