The emotional intelligence pocketbook, 2nd edition. (2011)

• Record Type: Book
• Further Information: Note: By Margaret Chapman ; drawings by Phil Hailstone.
• Other Names: Chapman, Margaret, 1960-; Hailstone, Phil
• Contents: Cover; Copyright Notice; Enjoy the read!; Title page; Contents; Publisher; INTRODUCTION; IMPACT OF ORGANISATIONAL CHANGE; WORDS THAT SHAPED TODAY'S LEADERS; AIMS OF THIS POCKETBOOK; WHAT THIS BOOK IS; WHAT IS EMOTIONAL INTELLIGENCE?; WHY EQ: THEN AND NOW?; WHY BOTHER TO DEVELOP YOUR EQ?; THE FIVE STEPS TO EMOTIONAL INTELLIGENCE; FIVE-STEP MODEL; MODEL APPROACH; STEP 1: SELF-AWARENESS; WHO AM I AS A MANAGER?; EXAMPLE; TUNING INTO YOUR SENSES; EXERCISE: GAUGING THE MOOD; GETTING IN TOUCH WITH YOUR FEELINGS; KNOWING YOUR GOALS; TIPS FOR IDENTIFYING YOUR GOALS; SETTING YOUR GOALS. Step 2: emotion managementthe dynamics of emotion; worry buster technique; applying the worry buster technique; the 5-step freeze-frame technique; step 3: self-motivation; adopt positive self-talk; build your 'a' team; visualise an inspirational mentor; visualise & anchor an inspirational mentor; visualise an inspirational mentor; create an ei environment; interpersonal intelligence (steps 4 & 5); step 4: relationship management; step 5: emotion coaching; e-coach capabilities; role of the e-coach; assessing & developing your emotional intelligence; assessing your emotional intelligence. THE BOSTON EI QUESTIONNAIREEI DEVELOPMENT PLAN; WHAT CAN I DO TO RAISE MY EI?; SOME FEELING WORDS; TEN HABITS OF EMOTIONALLY INTELLIGENT PEOPLE; DEVELOPING AN EMOTIONALLY INTELLIGENT ORGANISATION; EI AS A CHANGE MANAGEMENT STRATEGY; STEP 1: SECURE COMMITMENT; STEP 2: PREPARE FOR CHANGE; STEP 3: TRAIN & DEVELOP; STEP 4: MAINTAIN & EVALUATE; EXAMPLE EI DEVELOPMENT PROGRAMME; FINAL THOUGHTS & REFLECTIONS; FURTHER READING; EI RESOURCES -- EQ ASSESSMENT TOOLS; EI RESOURCES -- EQ DEVELOPMENT; About the Author; Title listings.
• Edition: 2nd ed., rev. ed
• Publisher Details: Alresford, Hants, U.K : Management Pocketbooks
• Publication Date: 2011
• Extent: 1 online resource
• Subjects: 152.4; Emotional intelligence -- Handbooks, manuals, etc; Management -- Psychological aspects -- Handbooks, manuals, etc; Personnel management -- Psychological aspects -- Handbooks, manuals, etc; Emotional intelligence; Emotions and cognition; Personality development; Emotional intelligence; Management -- Psychological aspects; Personnel management -- Psychological aspects; Electronic books; Handbooks and manuals
• Languages: English
• ISBNs: 9781908284105; 1908284102
• Related ISBNs: 9781906610425; 1870471954; 9781870471954; 1906610428
• Notes: Note: Includes bibliographical references.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.