Communication skills : stepladders to success for the professional /: stepladders to success for the professional. ([2009?])

• Record Type: Book
• Further Information: Note: Richard Ellis.
• Other Names: Ellis, Richard, 1944-
• Contents: Front Cover; Preliminary Pages; Contents; Acknowledgements; 1 Introduction to New Edition; 2 Skills Development; 3 Interpersonal Skills; 4 Before You Start Communicating: Your Audience; 5 Listening and Interviewing; 6 Being Interviewed; 7 That Favourite & ndash; The Telephone; 8 Assertiveness, Styles of Communication and Managing Conflict; 9 Negotiation; 10 Communication in Groups; 11 Communicating In and Out of the Chair; 12 Communicating on your Feet: Presenting Yourself to Others; 13 Communication via the Keyboard: The Ingredients of Effective Writing; 14 The Process of Writing.
• Publisher Details: Bristol Chicago : Intellect
• Publication Date: 2009
• Extent: 1 online resource, illustrations
• Subjects: 658.4/5; Communication in management; Communication in management; BUSINESS & ECONOMICS -- Business Communication -- General; Communication in management; Electronic books
• Languages: English
• ISBNs: 9781841502984; 1841502987
• Related ISBNs: 9781841502496; 1841502499
• Notes: Note: Includes bibliographical references.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.