Developing human service leaders. (2015)

• Record Type: Book
• Further Information: Note: Deborah Harley-McClaskey, East Tennessee State University.
• Authors: Harley-McClaskey, Deborah
• Contents: Part I. Leadership Development and Organizational Management at Work in the Human Services Professions; Chapter 1: Leadership in the Human Services and Workplace Vocabulary of Leaders and Managers; Leadership in Human Services; What is the Human Services Sector; The Human Services Leader: A Snapshot; The Study of Leaders in Human Services Organizations; Leading a Human Services Organization; Leadership Skill Sets Needed in the Human Services Profession; Guiding Your Leadership Journey; The Workplace Vocabulary of Leaders and Managers; Speaking a New Language; Borrowing Words from Other Professions; Business Vocabulary Translated in Human Services Speak; Chapter 2: Theories of Leadership and Management: Building A Philosophy of Leadership; The Complex Dynamics of Leading; The Process of Building a Philosophy of Leadership; Your Leadership Philosophy; Part II. Development of Self and Team; Chapter 3: Self-Management: Understanding Self and Managing Conflict; Understanding Self; Who Am I?; Understanding Styles; How Leaders Use Self-Knowledge; Managing Conflict; The Anatomy of Style Conflict Tendencies; A Different Look at Conflict; Managing Yourself and Diffusing Conflict; Chapter 4: Self-Management: Attitude, Values, Ethics, and Trust; Attitude; Reaction to the Negative; What is Your Mindset; Retooling for a Growth Mindset; Values; The Self-Aware Leader; Acting in Alignment with Values; Leadership Organizational Values; Ethics; The Judgments We Make; Defining Ethical and Unethical Behavior; Establishing A Culture of Ethics; Trust; Becoming Trustworthy; Optimal Work Environments; Chapter 5: Self-Management: Time, Personal Goals, and Organization; Time; Do You Really Manage Time?; Find Your Target; Becoming Intentional Through Planning; Personal Goals; Organization; The Pain of Living in Chaos; Where Are Your Organizational Trouble Spots?; Taming the Mess; Chapter 6: Organizational Management: Team Building, Management, and Motivation; Team Building; Your Team Experience; Work Team or Work Group; High Performance Teams; Management; Early Learning Experiences About Managing; The Job of a Good Manager; Motivation; Motivation Theory at Work; Extrinsically or Intrinsically Motivated; Finding and Maintaining Your Focus; Chapter 7: Organizational Management: How to Run a Meeting and Decision-making; How to Run a Meeting; Your Meeting Experience; Meeting Planner and Participants; Preparing for an Effective and Efficient Meeting; Decision Making; Your Experience with Group Decision-Making; The Steps in Decision-Making; The Tools of Decision-Making; Part III. Development of Organizations; Chapter 8: Organizational Management: Vision, Mission, and Strategic Planning; Panoramic View of an Organization; Vision; The Role of Values in a Vision; Values, the First Point of the Constellation of Excellence; Writing a Vision Statement; Mission Statement; Confusion and Inconsistency in the Workplace; Defining the Organization’s Purpose; Write It, Publish It, and Use It; Strategic Planning; Getting Advice to Achieve a Goal; SWOT Analysis Thinking; The Strategic Planning Process; Chapter 9: Organizational Management: Strategic Goals and Project Management; Strategic Goals; How Exciting New Strategic Goals Become Frozen; Evaluating a Strategic Goal for Organization Impact; Learning from Key Questions in Strategic Goal Implementation; Project Management; Why Projects Fail; Analyzing Your Last Group Project; How to Successfully Manage a Project; Chapter 10: Organizational Management: Processes, Growth Measures, and Performance Excellence; Processes; How Do Processes Impact You; Identifying the Activities in a Process; Monitoring the Impact of Processes; Growth Measures; Comparing Qualities of Organizations; Key Growth Areas of Human Services Organizations; The Leadership Role in Organizational Growth; Performance Excellence; From Individual Improvement to Organizational Improvement; Creating a Profile of Key Organization Information; Using the Profile to Achieve Excellence; Chapter 11: Self-Management: Communication as: Listening, Presentation, Electronic and Web-Based, and Performance Feedback; Listening; The Importance of Feeling Heard; What Type of Listener Are You?; Increasing Empathetic Listening Skills; Presentations; Potential of Presentation Impact; Rating the Impact of Your Presentation; How to be Memorable; Electronic and Web-Based Communication; The Gift and Curse of Technology; Measuring the Negative Impact of Technology; The Social and Safety Rules of Email and Electronic Devices; Performance; Your Experience and Receiving Feedback; Giving Performance Feedback to Yourself; The Feedback-Change Process; Part IV: Influence; Chapter 12: Multicultural Leadership, Politics and Influence, Collaboration, and Social Entrepreneurship; Multicultural Leadership; The Impact of Exclusion and the Call to Becoming Inclusive; Assimilation and Acculturation; Leading a Multicultural Team; Politics and Influence; Influential Leaders in Our Lives; Mapping Your Influence; Influence Tactics; Collaboration; The Process of Revealing Qualities of a Collaboration Partner; Success Factors of Collaboration; From Alliance to Collaboration; Social Entrepreneurship; The Tear in Your Eye, Lump in Your Throat, … Look What They Did!; Individual or Group. What Are the Skills and Needed Talents?; A Model and Success Variables Impact Social Entrepreneurship; Chapter 13: Prognosis: Your Future Leadership Growth; Prognosis; The Typical Resolution for Personal Change; Will You and Willpower be Able to Save the Day; Making the Plan to Grow New Leadership Skills;
• Publisher Details: Thousand Oaks : SAGE Publications, Inc
• Publication Date: 2015
• Extent: 1 online resource (368 pages)
• Subjects: 361.0068/4; Human services -- Management; Social work administration; Leadership
• Languages: English
• ISBNs: 9781483393124; 1483393127
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.