Creating great visitor experiences : a guide for museums, parks, zoos, gardens, & libraries /: a guide for museums, parks, zoos, gardens, & libraries. (©2007)
- Record Type:
- Book
- Title:
- Creating great visitor experiences : a guide for museums, parks, zoos, gardens, & libraries /: a guide for museums, parks, zoos, gardens, & libraries. (©2007)
- Main Title:
- Creating great visitor experiences : a guide for museums, parks, zoos, gardens, & libraries
- Further Information:
- Note: Stephanie Weaver.
- Other Names:
- Weaver, Stephanie, 1961-
- Contents:
- [pt.] 1. The need for change -- 1. Competing in an experience-driven world -- 2. The bear on the bicycle : the visitor experience defined -- [pt.] 2. Your visitors and your staff -- 3. What do they want? -- 4. Getting them to come back -- 5. What's in a name? : defining your brand -- 6. Putting people first -- [pt.] 3. Your site -- Breaking it down -- 7. # 1 : invitation, designing an invitation for your guests -- 8. # 2 : welcome, dust off your first impression -- 9. # 3 : orientation, lost in space -- 10. # 4 : comfort, from toilets to typefaces -- 11. # 5 : communication, craft your words carefully -- 12. # 6 : sensation, fun and the five senses -- 13. # 7 : common Sense, using your head -- 14. # 8 : finale, take a bow -- [pt.] 4. How to use this book -- Instructions and calendar outlines -- Exercises and resources.
- Publisher Details:
- Walnut Creek, Calif : Left Coast Press
- Publication Date:
- 2007
- Copyright Date:
- 2007
- Extent:
- 1 online resource (207 pages)
- Subjects:
- 069/.1
Museum visitors -- United States -- Handbooks, manuals, etc
Museum attendance -- United States -- Handbooks, manuals, etc
Museums -- Public relations -- United States -- Handbooks, manuals, etc
Museums -- United States -- Management -- Handbooks, manuals, etc
Parks -- Public use -- United States -- Handbooks, manuals, etc
Zoo visitors -- United States -- Handbooks, manuals, etc
Library users -- United States -- Handbooks, manuals, etc
Public relations -- United States -- Handbooks, manuals, etc
Library users
Museum attendance
Museum visitors
Museums -- Management
Museums -- Public relations
Parks -- Public use
Public relations
Zoo visitors
Kundenorientierung
Museum
Publikum
Museum
Publikum
Kundenorientierung
United States
USA
USA
Handbooks and manuals - Languages:
- English
- ISBNs:
- 9781315431390
1315431394 - Related ISBNs:
- 1598741683
9781598741681
1598741691
9781598741698 - Notes:
- Note: Includes bibliographical references (pages 189-200) and index.
Note: Print version record. - Access Rights:
- Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
- Access Usage:
- Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library HMNTS - ELD.DS.95239
- Ingest File:
- 01_108.xml