Creating great visitor experiences : a guide for museums, parks, zoos, gardens, & libraries /: a guide for museums, parks, zoos, gardens, & libraries. (©2007)

• Record Type: Book
• Further Information: Note: Stephanie Weaver.
• Other Names: Weaver, Stephanie, 1961-
• Contents: [pt.] 1. The need for change -- 1. Competing in an experience-driven world -- 2. The bear on the bicycle : the visitor experience defined -- [pt.] 2. Your visitors and your staff -- 3. What do they want? -- 4. Getting them to come back -- 5. What's in a name? : defining your brand -- 6. Putting people first -- [pt.] 3. Your site -- Breaking it down -- 7. # 1 : invitation, designing an invitation for your guests -- 8. # 2 : welcome, dust off your first impression -- 9. # 3 : orientation, lost in space -- 10. # 4 : comfort, from toilets to typefaces -- 11. # 5 : communication, craft your words carefully -- 12. # 6 : sensation, fun and the five senses -- 13. # 7 : common Sense, using your head -- 14. # 8 : finale, take a bow -- [pt.] 4. How to use this book -- Instructions and calendar outlines -- Exercises and resources.
• Publisher Details: Walnut Creek, Calif : Left Coast Press
• Publication Date: 2007
• Copyright Date: 2007
• Extent: 1 online resource (207 pages)
• Subjects: 069/.1; Museum visitors -- United States -- Handbooks, manuals, etc; Museum attendance -- United States -- Handbooks, manuals, etc; Museums -- Public relations -- United States -- Handbooks, manuals, etc; Museums -- United States -- Management -- Handbooks, manuals, etc; Parks -- Public use -- United States -- Handbooks, manuals, etc; Zoo visitors -- United States -- Handbooks, manuals, etc; Library users -- United States -- Handbooks, manuals, etc; Public relations -- United States -- Handbooks, manuals, etc; Library users; Museum attendance; Museum visitors; Museums -- Management; Museums -- Public relations; Parks -- Public use; Public relations; Zoo visitors; Kundenorientierung; Museum; Publikum; Museum; Publikum; Kundenorientierung; United States; USA; USA; Handbooks and manuals
• Languages: English
• ISBNs: 9781315431390; 1315431394
• Related ISBNs: 1598741683; 9781598741681; 1598741691; 9781598741698
• Notes: Note: Includes bibliographical references (pages 189-200) and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.