The veterinary receptionist : essential skills for client care /: essential skills for client care. (2008)

• Record Type: Book
• Further Information: Note: John R. Corsan, Adrian R. Mackay.
• Other Names: Corsan, John R; Mackay, Adrian R
• Contents: Client service defined -- Make your first impressions count -- Focus on your client -- Making the client feel 'special' -- Telephone skills -- Professional under pressure -- Profit from complaints -- Client service solutions -- Fundamentals of first aid -- Labelling and dispensing.
• Edition: 2nd ed
• Publisher Details: Edinburgh New York : Elsevier Saunders
• Publication Date: 2008
• Extent: 1 online resource (ix, 161 pages), color illustrations
• Subjects: 636.08/32; Veterinary hospitals; Receptionists; Hospitals, Animal; Animal Technicians; Consumer Behavior; Medical Receptionists; TECHNOLOGY & ENGINEERING -- Agriculture -- Animal Husbandry; Receptionists; Veterinary hospitals; Electronic books
• Languages: English
• ISBNs: 9780702033032; 0702033030
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.