Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide. (2013)
- Record Type:
- Book
- Title:
- Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide. (2013)
- Main Title:
- Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide
- Other Names:
- Varghese, Danny
- Contents:
- Table of Contents; Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide; Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide; Credits; About the Author; Acknowledgement; About the Reviewers; www.packtpub.com; Support files, e-books, discount offers, and more; Why subscribe?; Free access for Packt account holders; Instant updates on new Packt books; Preface; What this book covers; What you need for this book; Who this book is for; Conventions; Reader feedback; Customer support; Errata; Piracy; Questions; 1. Microsoft Dynamics CRM 2011 Overview. Introduction to CRM 2011Sales module; Business scenarios; Leads; Accounts; Contacts; Opportunities; Products; Quotes; Orders; Invoices; Competitors; Goals; Marketing module; Business scenarios; Marketing lists; Campaigns; Sales literature; Customer service module; Business scenarios; Cases; Knowledge base articles; Contracts; Service calendar; Microsoft Dynamics CRM 2011 training and certifications; Training courses and examination; For users; For implementers and administrators; Applications; Installation; Customization and configuration; For developers; Extending; Certifications. Microsoft Certified Technology Specialist (MCTS)Microsoft Certified IT Professional (MCITP); Benefits of certification; Exam MB2-868; How to study for the exam; Hands-on experience; How to register for your exam; Exam languages; Exam fees; Retaking the exam; What to expect at the test center; How to make the best use ofTable of Contents; Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide; Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide; Credits; About the Author; Acknowledgement; About the Reviewers; www.packtpub.com; Support files, e-books, discount offers, and more; Why subscribe?; Free access for Packt account holders; Instant updates on new Packt books; Preface; What this book covers; What you need for this book; Who this book is for; Conventions; Reader feedback; Customer support; Errata; Piracy; Questions; 1. Microsoft Dynamics CRM 2011 Overview. Introduction to CRM 2011Sales module; Business scenarios; Leads; Accounts; Contacts; Opportunities; Products; Quotes; Orders; Invoices; Competitors; Goals; Marketing module; Business scenarios; Marketing lists; Campaigns; Sales literature; Customer service module; Business scenarios; Cases; Knowledge base articles; Contracts; Service calendar; Microsoft Dynamics CRM 2011 training and certifications; Training courses and examination; For users; For implementers and administrators; Applications; Installation; Customization and configuration; For developers; Extending; Certifications. Microsoft Certified Technology Specialist (MCTS)Microsoft Certified IT Professional (MCITP); Benefits of certification; Exam MB2-868; How to study for the exam; Hands-on experience; How to register for your exam; Exam languages; Exam fees; Retaking the exam; What to expect at the test center; How to make the best use of your time; How to answer the questions; Summary; 2. Activities and Notes; Activities; Business scenarios; Custom activities; Activity attributes; Common attributes; E-mail specific attributes; Phone call specific attributes; Letter specific attributes; Fax specific attributes. Appointment specific attributesCreating activities; Completing activities; Viewing activities; Viewing activities on a record; Activity roll-up; Activity views; E-mail templates; Creating e-mail templates; Direct e-mails using e-mail templates; Notes; Creating notes; Test your knowledge; Summary; 3. Managing Marketing Automation Applications -- Marketing Lists and Campaigns; Introduction to marketing list core records; Creating and managing marketing lists; Creating static marketing lists; Business scenarios; Managing members dialog box; Updating static marketing lists. Creating dynamic marketing listsBusiness scenarios; Copying a dynamic marketing list to a static marketing list; Copying marketing lists; Deleting and deactivating marketing lists; Dynamic versus static marketing lists; Creating and working with campaigns; Business scenarios; Planning activities; Creating planning activities; Campaign activities; Creating campaign activities; Campaign responses; Targeted products; Adding targeted products; Sales literature; Adding sales literature; Target marketing lists; Adding marketing lists; Related campaigns; Adding related campaigns. … (more)
- Publisher Details:
- Place of publication not identified : Packt Publishing
- Publication Date:
- 2013
- Extent:
- 1 online resource
- Subjects:
- 658.81202
COMPUTERS -- Operating Systems -- Windows Server
Management information systems
Customer relations -- Management -- Data processing
Customer relations -- Management -- Data processing
Management information systems
COMPUTERS -- Internet -- General
Electronic books - Languages:
- English
- ISBNs:
- 1299544959
9781299544956
9781849686518
1849686513 - Notes:
- Note: Print version record.
- Access Rights:
- Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
- Access Usage:
- Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library HMNTS - ELD.DS.91418
- Ingest File:
- 01_115.xml