Pre-accident investigations : better questions : an introduction to organizational learning /: better questions : an introduction to organizational learning. (2016)

• Record Type: Book
• Further Information: Note: Todd Conklin.
• Authors: Conklin, Todd
• Contents: Better Questions; A new view for safety is appearing everywhere; This book is not about traditional safety…; This book is about wisdom; ; I Hate, "You Can’t Fix Stupid!" ; People do not just become stupid; ; To Ask Better Questions, First Understand and Stop Blame ; ; Access Knowledge from the Field and the Floor ; The scene; The problem; Blaming the driver is not a long-term solution; The learning; ; Not Knowing Is Powerful ; Safety is about learning; Learning is a product of feedback; Outcomes matter and learning matters; Wise managers make better decisions; See hazard identification as an outcome; ; There Is Good News ; ; Why Learning Has Not Been Our First, Best Tool ; Let me make you breakfast: An illustrated discussion; Not every event needs fixing; ; A Learning Team Case Study ; Bob Edwards ; Free Willie: A case study for learning teams; ; Why We Do Not Learn? ; Workers must be involved in problem identification; Learn and improve; Workers are fundamental; Quick fix versus fix quickly!; By giving up control, you gain operational intelligence; Micro-experimentation; Confidence is important; Access reality when learning; Learning should be simple so that learning outcomes are not simplified; Learning happens on a diffusion cycle; Fork truck versus pedestrian; Discipline and learning; Discipline is never an appropriate response to an accident; The test for the proper use of discipline as a safety management tool; ; Learning Teams ; What is a Learning Team?; ; A Phased Approach to Learning Teams ; ; When to Learn? ; Phase one: Determine the need for a learning team; Determine when to learn; Questions to start your thinking about the learning process; Do not start with problems that are too big or complex for the group; Safety only?; The team learns about the event, together; Setting the stage for learning; Who should learn for your organization?; Does the team need a leader and/or coach?; Does phase one matter?; Summary of phase one; Phase two: The first meeting—Discovery; Stay in problem-solving mode; Start a loose representation of the event or of the work in question; So, what do we do if we cannot use a timeline?; Identify conditions: Not choices; List the conditions present in the event context; Everyone has a perspective; Phase two summary; ; Let It Marinate: Build in Time to Think ; Phase three: Soak time!; Phase three summary; Phase four: The second learning team session; Review, recap, and capture additional information; Phase four summary; ; Change Happens! ; Phase five: Define old and implement new defenses; Micro-experiment your defenses, safeguards, and capacities; Phase five summary; Phase six: Track actions and criteria for closure; Learning happens in many ways; The power of small experimentation; Success has many faces; Tracking actions; Phase six summary; ; Shout from the Rooftop ; Phase seven: Communicate to other applicable areas; Constantly search for "extent of conditions"; Phase seven summary; ; A Learning Team Case Study ; Bob Edwards ; Who buried Bill?; ; Conclusion: This Book Ends and Your Work Begins ; Learning and improving; The old is new again; Why learning teams?; How we ask questions changes how workers answer questions;
• Edition: 1st
• Publisher Details: Boca Raton : CRC Press
• Publication Date: 2016
• Extent: 1 online resource, illustrations
• Subjects: 658.38; Industrial safety
• Languages: English
• ISBNs: 9781472486110
• Notes: Note: Includes bibliographical references.; Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.