Dealing with difficult people. (2016)
- Record Type:
- Book
- Title:
- Dealing with difficult people. (2016)
- Main Title:
- Dealing with difficult people
- Further Information:
- Note: Roy Lilley.
- Authors:
- Lilley, Roy C
- Contents:
- <ul style='padding-top:0;padding-left:0;list-style:none;'><ul style='padding-top:0;list-style:none;'>Chapter - 01: A short course in human relations; Chapter - 02: The seven classic difficult types; Chapter - 03: A fast-track guide to conflict and how to handle it; Chapter - 04: Dealing with bosses who drive you barmy; Chapter - 05: Colleagues to throttle; Chapter - 06: Staff to strangle; Chapter - 07: Massaging the egoist; Chapter - 08: Handling aggressive people without getting thumped on the nose; Chapter - 09: Putting a bomb under the lazy ones; Chapter - 10: Beating the bullies at their own game; Chapter - 11: Moaners, groaners and critics; Chapter - 12: Perfectionists can be a pain; Chapter - 13: Manipulating the manipulators; Chapter - 14: Shifting the stubborn; Chapter - 15: Morale, attitude and how was it for you?; Chapter - 16: Fault-finders and nit-pickers; Chapter - 17: Gossip: a bush fire you can do without; Chapter - 18: The customer is always right – really?; Chapter - 19: Complaints: we love them; Chapter - 20: e-difficult@yourplace; Chapter - 21: Social networking; Chapter - 22: If things don’t change they’ll stay the same; Chapter - 23: Dealing with conflict: 10 steps to cooling it; Chapter - 24: And, finally, finally...
- Edition:
- Third edition
- Publisher Details:
- London : KoganPage
- Publication Date:
- 2016
- Extent:
- 1 online resource
- Subjects:
- 658.3145
Interpersonal relations
Psychology, Industrial
Problem employees
Customer relations - Languages:
- English
- ISBNs:
- 9780749475604
- Related ISBNs:
- 9780749475598
- Notes:
- Note: Includes bibliographical references.
Note: Description based on CIP data; item not viewed. - Access Rights:
- Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
- Access Usage:
- Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library HMNTS - ELD.DS.95788
- Ingest File:
- 02_197.xml