Dealing with difficult people. (2016)

• Record Type: Book
• Further Information: Note: Roy Lilley.
• Authors: Lilley, Roy C
• Contents: <ul style='padding-top:0;padding-left:0;list-style:none;'><ul style='padding-top:0;list-style:none;'>Chapter - 01: A short course in human relations; Chapter - 02: The seven classic difficult types; Chapter - 03: A fast-track guide to conflict and how to handle it; Chapter - 04: Dealing with bosses who drive you barmy; Chapter - 05: Colleagues to throttle; Chapter - 06: Staff to strangle; Chapter - 07: Massaging the egoist; Chapter - 08: Handling aggressive people without getting thumped on the nose; Chapter - 09: Putting a bomb under the lazy ones; Chapter - 10: Beating the bullies at their own game; Chapter - 11: Moaners, groaners and critics; Chapter - 12: Perfectionists can be a pain; Chapter - 13: Manipulating the manipulators; Chapter - 14: Shifting the stubborn; Chapter - 15: Morale, attitude and how was it for you?; Chapter - 16: Fault-finders and nit-pickers; Chapter - 17: Gossip: a bush fire you can do without; Chapter - 18: The customer is always right – really?; Chapter - 19: Complaints: we love them; Chapter - 20: e-difficult@yourplace; Chapter - 21: Social networking; Chapter - 22: If things don’t change they’ll stay the same; Chapter - 23: Dealing with conflict: 10 steps to cooling it; Chapter - 24: And, finally, finally...
• Edition: Third edition
• Publisher Details: London : KoganPage
• Publication Date: 2016
• Extent: 1 online resource
• Subjects: 658.3145; Interpersonal relations; Psychology, Industrial; Problem employees; Customer relations
• Languages: English
• ISBNs: 9780749475604
• Related ISBNs: 9780749475598
• Notes: Note: Includes bibliographical references.; Note: Description based on CIP data; item not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.