The global quality management system : improvement through systems thinking /: improvement through systems thinking. (2016)

• Record Type: Book
• Further Information: Note: Suresh Patel.
• Authors: (Quality management consultant), Patel, Suresh
• Contents: Homage to Quality and Lean Six Sigma Gurus; Origins of Quality; ; Quality Management System as a Management Strategy; The Business Excellence Pyramid; Quality Management System as a System-Level Strategy; Change to the System Is Required to Change the Performance; If Your System Will Not Let You, You Cannot Satisfy the Customer Fully; ; Quality Management System; ISO; The ISO 9000 Family; Function of the Management System Standards; Steps to Implement QMS; Arrival of ISO 9001:2015; Quality System Documents; The Global QMS Processes; Records Required by ISO 9001:2008; ; Identification and Improvement of Processes; Introduction; Turtle Diagrams; Charting Processes to Control Process Variables; The Finance Management Process; The Project Management Process; The Purchasing Process; The HR Process; SIPOC Diagrams for Performance Management; Generic Process to Improve a Process Using Plan– Do– Check–Act—Fix, Focus, Flex; ; Global Quality Audit Processes; Process Control Plan Audit (PCPA); Audit Points Allocation Method for Each Criterion; Explanations of Actions Required for Each Point; Audit Guide for Each of the Nine Areas; Conduct Additional Audit for the Eight Management Principles; Audit of Eight Management Principles Based on ISO 9001:2008; ; Global Quality Management System Processes; Management Review Process; Quality Training Process; Change Control Process; Processes to Identify Special Characteristics; Supplier PPAP/FAI; Supplier Quality Management Process; Failure Mode and Effects Analysis for Product Design and Production Processes; Process Control Plans; Measurement System Analysis; "Fresh Eyes" Audit; Common Manufacturing and Special Process Audit; Process Capability Methods and Requirements; Control of Nonconforming Material; Performance Analysis and Improvement Process; Corrective and Preventive Action Process; Quality Alert System; Risk Management; ; Fast Customer Response; Scope; Purpose; Responsibility; Benefits; Problem Identification; ; Problem Solving; Problem-Solving Process Definition; Problem Definition; Problem-Solving Principles; Eight Disciplines (8D) Problem Solving; What Is Eight Disciplines?; Description of the Disciplines; Lessons Learned Process; ; Drill Deep/Drill Wide Method for Permanent Corrective Action; Objective; Describe the Problem; WHY Process; Why Most Quality Problems Occur Again and Again; Root Causes Relating to "PREVENT"; Root Causes Relating to "PROTECT"; Root Causes Relating to "PREDICT"; Drill Wide and Institutionalize; ; Quality Operating System: The Engine That Perpetuates Continuous Improvement ; Purpose of QOS; What Is QOS?; Understanding QOS; The QOS Meeting; QOS Assessment; ; Conclusion; Appendix: Quality Manual; Glossary; Bibliography
• Edition: 1st
• Publisher Details: New York : Productivity Press
• Publication Date: 2016
• Extent: 1 online resource, illustrations (black and white)
• Subjects: 658.4013; Quality control -- Management; Total quality management; System analysis
• Languages: English
• ISBNs: 9781498739818
• Related ISBNs: 9781498739801
• Notes: Note: Includes bibliographical references and index.; Note: Description based on CIP data; item not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.