Business and professional communication : keys for workplace excellence /: keys for workplace excellence. (2016)

• Record Type: Book
• Further Information: Note: Kelly M. Quintanilla, Texas A&M University - Corpus Christi, Shawn T. Wahl, Missouri State University.
• Authors: Quintanilla, Kelly M; Wahl, Shawn T
• Contents: Part I: Beginning Communication Principles; Chapter 1: Business And Professional Excellence In The Workplace; Business And Professional Excellence In Context; Understanding The Keys Process; Defining Communication; The Importance Of Communication; Communication: A Complex Process; Communication Apprehension; Communication Ethics; Keys For Excellence In The Workplace; Chapter 2: Verbal And Nonverbal Communication; Verbal Communication; Nonverbal Communication; Codes Of Nonverbal Communication; Forming Relationships With Verbal And Nonverbal Communication; Keys To Excellence In Verbal And Nonverbal Communication; Chapter 3: Listening; Hearing And Listening; Barriers To Listening; Listening Styles And Categories; Improving Your Listening; Keys To Listening Excellence; Part II: Entering The Workplace; Chapter 4: Résumés, Interviews, And Negotiation; The Job-Seeking Process; Stage One: Exploring; Stage Two: Researching; Stage Three: Applying; Stage Four: Interviewing; Stage Five: Following Up; Stage Six: Negotiation; Keys To Excellence In The Job-Seeking Process; Chapter 5: Getting To Know Your Diverse Workplace; Learning Your Workplace Culture; Assimilating College Students; Diversity In Your Workplace: Some Important Concepts; Examples Of Diversity In Professional Contexts; Keys To Excellence In Getting To Know The Diverse Workplace; Part III: Developing In The Workplace; Chapter 6: Interpersonal Communication At Work; Exploring Relationship Types At Work; The Line Between Professional And Personal; Professional Etiquette; Keys To Excellence In Interpersonal Communication; Chapter 7: Strengthening Teams And Conducting Meetings; How Do Groups Differ From Teams?; Conducting Meetings; Team Roles; Team Norms; Problem Solving; Cultivating Innovative Thinking; Conflict In Team Meetings; Keys To Excellence In Team Communication; Part IV: Excelling In The Workplace; Chapter 8: Technology In The Workplace; Communication And Technology: Tools For Professionals; Drawbacks Of Technology; Professional Etiquette With Technology; Keys To Excellence With Communication And Technology; Chapter 9: Business And Professional Writing; The Importance Of Written Communication; Types Of Written Communication; Keys To Excellence In Written Communication; Chapter 10: Leadership And Conflict Management; What Is Leadership?; Utilizing Power; Improving Communication With Leadership Theories; Hiring The Right Team; Following Up And Following Through; Communicating About Your Team; Dealing With Difficult People; Giving Feedback; Managing Your Public Image; Keys To Excellence In Leadership; Part V: Presenting In The Workplace; Chapter 11: Informing And Persuading; The Importance Of Presenting With Professional Excellence; Identifying Presentation Opportunities And Purposes; Speaking To Inform; Speaking To Persuade; Keys To Excellence In Professional Presentations; Chapter 12: Speech Design; Analyzing The Audience; Analyzing The Context; Researching; Organizing Your Presentation; Introductions; Conclusions; Language; Keys To Excellence In Designing A Speech; Chapter 13: Delivering A Speech With Professional Excellence; Delivering The Presentation With Professional Excellence; Powerpoint And Other Supporting Aids; Practice Makes Perfect; Team Presentations; Keys To Excellence In Delivering A Speech; Part VI: Surviving In The Workplace; Chapter 14: Work–Life Balance; The Importance Of Work–Life Balance; Triggers To Imbalance; Strategies For Balance; Keys To Excellence With Work–Life Balance;
• Edition: Third edition
• Publisher Details: Thousand Oaks : SAGE Publications, Inc
• Publication Date: 2016
• Extent: 1 online resource (408 pages)
• Subjects: 658.4/5; Business communication
• Languages: English
• ISBNs: 9781506315546; 1506315542
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.