Integrated IT performance management. (2016)

• Record Type: Book
• Further Information: Note: Kenneth Bainey.
• Authors: Bainey, Kenneth R
• Contents: Introduction to Integrated IT Performance Management; Introduction; Performance Problems: Management of IT Services; The Increasing Demand for Performance Integration; Role of Executive Management; A Real-World Problem Scenario: Measuring Major IT Program; A Real-World Solution Scenario: Measuring Major IT Program; Real-World Problem Scenario: Measuring IT Delivery Services; Real-World Solution Scenarios: Measuring IT Delivery Services; Gaining Acceptance for Performance Integration; Summary; Endnotes: Key Performance Management Terms; Questions to Think about: Performance Perspectives; Chapter Testing Questions; Recommended Readings; ; Integrated IT Performance Management Framework; Introduction; Performance Management Organizational Structure; Performance Organizational Structure: Rationale; Strategic Management; Performance Management; IT Operational Management; Performance Delivery Manager Key Accountabilities; Applying Integrated Framework to Other Disciplines; Alternate Project-Based Organizational Structure; Summary; Endnotes: Key Performance Management Terms; Questions to Think about: Management Perspectives; Chapter Testing Questions; Recommended Readings; ; Strategic Management Model; Strategic Management; IT Goal Statement; IT Strategic Framework; IT Strategic Directives; IT Policy Framework; IT Governance Framework; IT Value-Based Performance Measurement; Summary; Endnotes: Key Performance Management Terms; Questions to Think about: Management Perspectives; Chapter Testing Questions; Recommended Readings; ; Performance Management Model; Performance Management; IT SDLC Performance Model; IT Performance Management Delivery Processes; Performance Measurement Office; Summary; Endnotes: Key Performance Management Terms; Questions to Think about: Management Perspectives; Chapter Testing Questions; Recommended Readings; ; Information Technology Operational Management Model; Information Technology Operational Management; Financial Accountability; Human Resource Accountability; Operational Process Accountability; Project Management Accountability; Applications Management Accountability; Technology Operations Accountability; Summary; Endnotes: Key Project Management Terms; Questions to Think about: Management Perspectives; Chapter Testing Questions; Recommended Readings; ; Integrated IT Service Delivery Life Cycle Performance Model; Introduction; IT Executive Leadership Services (ELS); Planning and Administration Services (PAS); Enterprise Architecture Services (EAS); Project Portfolio Management (PPM); Applications Management Services (AMS); Technology Management Services (TOS); Summary; Endnotes: Key Performance Management Terms; Questions to Think about: Management Perspectives; Chapter Testing Questions; Recommended Readings; ; Aligning IPMF-IT Framework with Industry Best Practices; Introduction; IPMF-IT Integration with Industry Best Practices; Strategic Management Integration; Performance Management Integration; IT Operational Management Integration; Performance Measurement Office Integration; Summary; Endnotes: Key Performance Management Terms; Questions to Think about: Management Perspectives; Chapter Testing Questions; Recommended Readings; ; Appendices; Integrated IT Performance Measurement Dashboard—Executive Leadership Services (ELS); Integrated IT Performance Measurement Dashboard—Planning and Administration Services; Integrated IT Performance Measurement Dashboard—Enterprise Architecture Services; Integrated IT Performance Measurement Dashboard—Project Portfolio Management (PPM); Integrated IT Performance Measurement Dashboard—Applications Management Services; Integrated IT Performance Measurement Dashboard—Technology Operations Services
• Edition: 1st
• Publisher Details: Boca Raton : Auerbach
• Publication Date: 2016
• Extent: 1 online resource, illustrations (black and white)
• Subjects: 658.4038011; Management information systems; Information technology -- Management; Performance -- Management
• Languages: English
• ISBNs: 9781482242546
• Related ISBNs: 9781482242539
• Notes: Note: Includes bibliographical references and index.; Note: Description based on CIP data; item not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.