The complete lean enterprise : value stream mapping for office and services /: value stream mapping for office and services. (2016)

• Record Type: Book
• Further Information: Note: Beau Keyte, Drew A. Locher.
• Authors: Keyte, Beau; Locher, Drew
• Contents: Applying Value Stream Mapping to Information Management; Applying Value Stream Mapping to Office and Service Processes; Purpose of the Case Study; ; Getting Started: Mapping Office and Service Value Streams; Understanding Value Stream Mapping Basics; Getting Started: Scoping the Selected Value Stream and Choosing the Mapping Team; ; Identifying Office and Service Waste ; Determining Value from Waste in Office and Service Activities; Introduction to the Quick Loan Bank Case Study; Scoping; ; Assessing the Current State; Step 1: Document Customer Information and Needs; Step 2: Identify the Main Processes (in Order); Step 3: Select Process Metrics; ; Quick Loan Bank Current State ; Drawing the Current State Map; Step 1: Document Customer Information and Needs; Step 2: Identify the Main Process Boxes (in Order); Step 3: Select Process Metrics; Step 4: Perform Value Stream Walk-Through, Fill In Data Boxes; Step 5: Establish How Each Process Prioritizes Work; Step 6: Calculate the System Metrics for the Value Stream; Step 7: Socialize the Current State Map; ; Designing a Future State; Question 1: What Does the Customer Really Need?; Question 2: Which Steps Create Value and Which Generate Waste?; Question 3: How Can Work Flow with Fewer Interruptions?; Question 4: How Will Interruptions in the Flow Be Controlled?; Question 5: How Will the Workload and/or Activities Be Leveled?; Question 6: How Will We Manage the New Process?; Question 7: What Process Improvements Will Be Necessary to Achieve the Future State?; ; Quick Loan Bank Future State ; What Does the Customer Really Need?; Which Steps Create Value and Which Generate Waste?; How Can Work Flow with Fewer Interruptions?; How Will Interruptions in the Flow Be Controlled?; How Will the Workload and/or Activities Be Leveled?; How Will We Manage the New Process?; What Process Improvements Will Be Necessary to Achieve the Future State?; ; Achieving the Future State ; Tie the Value Stream Design to the Company’s Business Objectives; Identify "Chunks" in the Future State and Prioritize; Develop a Plan to Implement the Envisioned Future State for Each Chunk; Sharing with the Organization; Let the Experiments Begin!; ; Leading in the Future State ; Using the PDCA Model; The Role of Leader Standard Work; Building the Thinking Muscles through Humble Inquiry; Visual Management: Creating a Focal Point for the Management System; Examples of Tiered Metrics; ; Summary; ; Appendix I: Suggested Reading; ; Appendix II: Demand Rate; ; Index
• Edition: Second edition
• Publisher Details: New York : Productivity Press
• Publication Date: 2016
• Extent: 1 online resource, illustrations (black and white)
• Subjects: 651.3; Organizational effectiveness; Industrial efficiency; Office management -- Cost control; Industrial management -- Cost-effectiveness; Value added
• Languages: English
• ISBNs: 9781482206142; 9781498749701
• Related ISBNs: 9781482206135
• Notes: Note: Description based on CIP data; item not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.