Advanced outsourcing practice : rethinking ITO, BPO and cloud services /: rethinking ITO, BPO and cloud services. (2012)

• Record Type: Book
• Further Information: Note: [edited by] Mary C. Lacity and Leslie P. Willcocks.
• Other Names: Lacity, Mary Cecelia; Willcocks, Leslie
• Contents: List of Tables; List of Figures; Series Preface; Acknowledgements; Permissions and Credits; Notes on Authors and Co-Authors; Foreword –Time for a Rethink; Michael J. Salvino ; Preface; M.Lacity & L.Willcocks; Robust Practices from Two Decades of ITO and BPO Research; M.Lacity, L.Willcocks & S.Solomon; What Providers Say about Establishing the Outsourcing Arrangement; M.Lacity & L.Willcocks; What Providers Say about Managing Outsourced Services; L.Willcocks & M.Lacity; Creating Shared Services in the Private and Public Sectors; M.Lacity; The Changing Role of Client Project Management; M.Lacity & J.Rottman; Best of Breed Versus Bundled Services; L.Willcocks, I.Oshri & J.Hindle; Rural Sourcing and Impact Sourcing; M.Lacity & J.Rottman; Shifting to Cloud Services: Current Challenges and Future Opportunities; L.Willcocks, W.Venters, E.Whitley & J.Hindle; Appendix A: Research Method; Appendix B: Glossary; Appendix C: References
• Publisher Details: Basingstoke : Palgrave Macmillan
• Publication Date: 2012
• Extent: 1 online resource (288 pages), (4 illustrations)
• Subjects: 658.4/058; Project Management; Contracting out; Project management; Strategic planning; BUSINESS & ECONOMICS / Outsourcing; BUSINESS & ECONOMICS / Project Management; BUSINESS & ECONOMICS / Strategic Planning; Outsourcing; Business & management; Business strategy
• Languages: English
• ISBNs: 9781137005595; 1137005599
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.