Effective crisis communication : moving from crisis to opportunity /: moving from crisis to opportunity. ([2015])

• Record Type: Book
• Further Information: Note: Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger.
• Authors: Ulmer, Robert R, 1969-; Sellnow, Timothy L (Timothy Lester), 1960-; Seeger, Matthew W (Matthew Wayne), 1957-
• Contents: Preface; Acknowledgments; PART 1: THE CONCEPTUAL FOUNDATION; Chapter 1. Defining Crisis Communication; Chapter 2. Understanding Crisis Communication Theory and Practice; PART 2. THE LESSONS AND PRACTICAL APPLICATION; Chapter 3. Lessons on Effective Crisis Communication; Chapter 4. Applying the Lessons to Produce Effective Crisis Communication; Chapter 5. Lessons on Managing Crisis Uncertainty Effectively; Chapter 6. Applying the Lessons for Managing Crisis Uncertainty Effectively; Chapter 7. Lessons on Effective Crisis Leadership; Chapter 8. Applying the Lessons for Developing Effective Crisis Leadership; PART 3. THE OPPORTUNITIES; Chapter 9. Learning Through Failure; Chapter 10. Risk Communication; Chapter 11. Responding to the Ethical Demands of Crisis; Chapter 12. Inspiring Renewal Through Effective Crisis Communication; Index; About the Authors
• Edition: Third edition
• Publisher Details: Los Angles : SAGE Publications, Inc
• Publication Date: 2015
• Extent: 1 online resource ( xvii, 250 pages), illustrations
• Subjects: 658.477; Crisis management; Emergency management; Communication in management; Communication in organizations
• Languages: English
• ISBNs: 9781483312330
• Related ISBNs: 148331233X; 9781452257518
• Notes: Note: Includes bibliographical references and index.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.