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MLA Citation
Unknown. Managing quality : managerial and critical perspectives. London Thousand Oaks : SAGE Publications, 2003. http://access.bl.uk/ark:/81055/vdc_100025502284.0x000001
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Unknown. Managing quality : managerial and critical perspectives. London Thousand Oaks : SAGE Publications, 2003. http://access.bl.uk/ark:/81055/vdc_100025502284.0x000001