Managing human behavior in public and nonprofit organizations. ([2013])

• Record Type: Book
• Further Information: Note: Robert B. Denhardt, Janet V. Denhardt, Maria P. Aristigueta.
• Authors: Denhardt, Robert B; Denhardt, Janet Vinzant; Aristigueta, Maria Pilar, 1956-
• Contents: Preface; 1. Organizational Behavior as a Way of Thinking and Acting; The Roots of Organizational Behavior; Values and Assumptions of Organizational Behavior; Themes and Purposes of This Book; 2. Knowing and Managing Yourself; Where Do We Begin?; Life Experiences; Your Lifeline; Knowing Yourself Exercise; Ways of Thinking; Improving Your Sense of Self; Ways of Acting; Thinking in Action; Increasing Self-Knowledge; A Vision Statement; Valuing Diversity; Privatizing the Cafeteria; Laura's Employment Dilemma; Some Career Advice; Appendix 2A: Reddin's Personal Values Inventory; Appendix 2B: Fundamental Interpersonal Relations Orientation (FIRO) Behavior; Appendix 2C: Locus of Control; Appendix 2D: Career Orientation Inventory; Appendix 2E: Emotional Intelligence; 3. Fostering Creativity; Where Do We Begin?; Ways of Thinking; Characteristics of Creative Individuals; Conceptual Skills and Abilities; Creativity as a Behavior; Creativity as a Process; An Integrated Perspective on Creativity; Why Do We Need Creativity in Public Organizations?; The Creative Process; Roles in the Creative Process; Social and Structural Connections; Impediments to Creativity; Other Ways of Thwarting Creativity; Fostering Creativity in Organizations; Techniques for Improving Creativity; Enhancing Your Personal Creativity; Ways of Acting; Thinking in Action; Mindmapping Exercise; Using Analogies; A Creativity Challenge; Adapting Innovations; Involving the Community; 4. Managing Stress; Where Do We Begin?; Symptoms of Stress; Sources of Stress; Coping with Stress; Ways of Thinking; The Consequences and Costs of Stress; Stress: Good, Bad, and Ugly; Sources of Stress on the Job; Coping with and Managing Stress; Ways of Acting; Thinking in Action; Building Resilience; Distress at DES; Life Balance Exercise; Having Fun at Work; Developing Your Own Stress Management Program; Finding Happiness; 5. Decision Making; Where Do We Begin?; Generating Alternatives; The Horse Grooming Case; Package Delivery; Ways of Thinking; Models of Decision Making; Who Should Be Involved?; What Techniques Are Available to Assist You?; Ways of Acting; Thinking in Action; A Decision-Making Framework; New Charter School; Using the Decision Tree for Levels of Participation; Using Performance Information for Decision Making; A Decision Diagnostic; 6. Motivating Yourself and Others; Where Do We Begin?; What Motivates You Now?; What Will Motivate You in the Future?; Ways of Thinking; What is Motivation?; Changing Perspectives on Motivation; Ways of Acting; Thinking in Action; SOS in DHS: A Problem of Motivation; Staying Motivated; Being an Energizer; The Power of Public Service; 7. Leadership in Public Organizations; Where Do We Begin?; What Makes a Good Leader?; Your Experience as a Leader; What is Your Leadership Style?; Ways of Thinking; Traditional Approaches to Leadership; Contemporary Approaches to Leadership; Leadership and Emotions: The Art of Leadership; Leadership in Culturally Diverse Organizations; The Ethics of Leadership; Leadership in the Public Service; Ways of Acting; Thinking in Action; Developing a Leadership Autobiography; A Debate Topic; Transactional Versus Transformational Leadership; Assessing Your Leadership Style; Leadership When No One Is in Charge; The Ethics of Leadership; 8. Power and Organizational Politics; Where Do We Begin?; Ways of Thinking; Early Voices; Changing Perspectives on Workers and Organizations; Questioning Power and Authority; Sources of Power; Recognizing Power and Organizational Politics; Balancing Power; Structural Aspects of Power; Is Power a Positive Force or a Destructive Force?; Managing Power and Organizational Politics; Gaining Positive Political Skills; Empowerment: More than Delegation; Power and the Public Services; Ways of Acting; Thinking in Action; Politics and MBO: A Case Study; Observing Organizational Politics; It's Not What You Know, It's Who You Know?; Annie's Dilemma; Assessing Your Power Potential; 9. Communicating Effectively With Others; Where Do We Begin?; Ways of Thinking; Improving Interpersonal Communication; Specialized Forms of Communication; Exploring Diversity and Intercultural Communication; Ways of Acting; Thinking in Action; An Exercise in Supportive Communication; Turmoil in the Community Development Department; One-Way Communication Versus Two-Way Communication; Trends in Electronic Communication; A Dispersed Workplace: A Case Study; 10. Working in Groups and Teams; Where Do We Begin?; Assessing Team Performance; Getting to Know Your Team; Team Agreements; Ways of Thinking; Types of Teams; Implementing Teams; Team Effectiveness; Measuring Team Effectiveness; Individual Styles and Team Development; Building a Collaborative Team; Ways of Acting; Thinking in Action; A Team-Building Exercise; The Case of Guard Uniforms; Relocating a State Reformatory School; A Team Exercise on Gender and Pay; Emotional Intelligence in Teams; How Well Does Your Team Deal with Conflict?; 11. Managing Conflict; Where Do We Begin?; How Do You Behave During Conflict?; How Do Relationships Affect Conflict?; What Type of Resistance Are You Encountering?; Ways of Thinking; Theories of Conflict; Sources of Conflict; Stages of Conflict; Strategies of Negotiation and Conflict Management; Conflict and the Public Sector; Ways of Acting; Thinking in Action; Asking Questions; Individual Needs; Budget Surplus Case Study; Parks and Recreation Case Study; Bayshore Child Development Center; Conflict in an Emergency Situation; When is Conflict Healthy?; 12. Organizational Change; Where Do We Begin?; To Change or Not to Change?; Your Orientation Toward Change; Discussing Your Experiences With Change; Ways of Thinking; Approaches to Understanding Change; Approaches to Bringing About Change; The Management of Change; The Ethics of Managing Change; A Final Note on Personal Change; Ways of Acting; Thinking in Action; Reasoning Processes in Organizational Change; Leading Change in Local Government; An Approach to Leading Change; 13. Representing the Organization "On the Outside"; Where Do We Begin?; Networks and Relationships; Working With the Media; Ways of Thinking; The Core Skills of External Relations; Developing Effective Relations With the Legislature; Utilizing Technology; Working With the Media; Making Effective Presentations; The New Skills of External Relations; Listening to Citizens, Clients, and "Customers"; Involving Citizens in the Work of Government; Collaborating With Others; Ways of Acting; Thinking in Action; Improving Relationships with the Legislature; Improving Service Quality; Exploring the World of Networks; Community Involvement in Changing Priorities; 14. Managing Behavior in the Public Interest; The New Public Service; Conclusion; References; Index; About the Authors;
• Edition: Third edition
• Publisher Details: Los Angeles : SAGE Publications, Inc
• Publication Date: 2013
• Extent: 1 online resource ( xviii, 525 pages), illustrations
• Subjects: 658; Leadership -- Textbooks; Organizational behavior -- Textbooks; Public administration -- Textbooks; Nonprofit organizations -- Management -- Textbooks
• Languages: English
• ISBNs: 9781452255842; 1452255849
• Related ISBNs: 9781412991650
• Notes: Note: Includes bibliographical references and index.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.