International handbook of practice-based performance management. (©2008)

• Record Type: Book
• Further Information: Note: Edited by Patria de Lancer Julnes [and three others].
• Other Names: Julnes, Patria de Lancer; Sage Publications.; Sage eReference (Online service)
• Contents: Pt. I. State of the art -- Ch. 1. Emerging developments in performance measurement: an international perspective / Harry P. Hatry -- Ch. 2. Assessing performance in nonprofit service agencies / Kathryn Newcomer -- Ch. 3. Performance: a new public management perspective / Owen E. Hughes -- pt. II. Using performance information to improve program performance and accountability -- Ch. 4. Can performance measurement support program performance improvement and accountability? / Patria de Lancer Julnes -- Ch. 5. Using performance measurement and competition to make administrations accountable: the Italian case / Monica Brezzi, Laura Raimondo and Francesca Utili -- Ch. 6. Recognizing credible performance reports: the role of the government auditor in Canada / Barry Leighton -- Ch. 7. Advancing performance measurement and management for accountability: King County's collaborative, incremental approach / Cheryle Broom and Edward T. Jennings, Jr. -- Ch. 8. Analyzing performance data / David N. Ammons -- pt. III. Informing and involving citizens and other stakeholders -- Ch. 9. Making performance measurement relevant -- Informing and involving stakeholders in performance measurement / Kaifeng Yang. Ch. 10. Citizen-involved performance measurement: the case of online procedures enhancement for civil application in Seoul / Seungbeom Choi -- Ch. 11. Performance measurement and educational accountability: the U.S. case / Katherine E. Ryan -- Ch. 12. Experience with trained observers in transition and developing countries: citizen engagement in monitoring results / Katharine Mark -- Ch. 13. Helping government measure up: models of citizen-driven government performance measurement initiatives / Marc Holzer and Kathryn Kloby -- pt. IV. Performance budgeting -- Ch. 14. Performance budgeting internationally: assessing its merits / Frances Stokes Berry -- Ch. 15. Performance-based budgeting in Latin and South America: analyzing recent reforms in the budgetary systems of Brazil, Chile, Colombia, and Mexico / David Arellano-Gault and Edgar E. Ramirez de la Cruz -- Ch. 16. Performance-based budgeting in Florida: great expectations, more limited reality / Martha Wellman and Gary VanLandingham -- Ch. 17. Performance management and budgeting in Australia and New Zealand / John Halligan -- Ch. 18. Performance-based budgeting: integrating objectives and metrics with people and resources / Carl Moravitz -- pt. V. Quality and performance in public and nonprofit organizations -- Ch. 19. The integration of quality and performance / Maria P. Aristigueta -- Ch. 20. Quality and performance management: toward a better integration? / Wouter Van Dooren -- Ch. 21. Performance information of high quality: how to develop a legitimate, functional, and sound performance measurement system / Miekatrien Sterck and Geert Bouckaert -- Ch. 22. Applying the common assessment framework in Europe / Nick Thijs and Patrick Staes -- pt. VI. Pulling it all together -- Ch. 23. Creating and sustaining a results-oriented performance management framework / John M. Kamensky and Jay Fountain.
• Publisher Details: Los Angeles : Sage Publications
• Publication Date: 2008
• Copyright Date: 2008
• Extent: 1 online resource, illustrations
• Subjects: 352.3/75; Government productivity; Administrative agencies -- Management; Administrative agencies -- Auditing; Nonprofit organizations -- Management; Organizational effectiveness; Total quality management; Performance -- Measurement; POLITICAL SCIENCE -- Public Affairs & Administration; Administrative agencies -- Auditing; Administrative agencies -- Management; Government productivity; Nonprofit organizations -- Management; Organizational effectiveness; Performance -- Measurement; Total quality management; Organisation; Effizienz; Nonprofit-Organisation; Electronic books
• Languages: English
• ISBNs: 9781412982719; 1412982715; 9781452261768; 1452261768; 9781412940122; 1412940125; 9781412940139; 1412940133
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.