Law enforcement interpersonal communication and conflict management : the IMPACT model /: the IMPACT model. (2015)

• Record Type: Book
• Further Information: Note: Brian D. Fitch.
• Authors: Fitch, Brian D
• Contents: Chapter 1: Introduction to the IMPACT Principles; Interpersonal Communication in Law Enforcement; Benefits of Effective Interpersonal Communication; Communication Myths; The IMPACT Principles; Chapter 2: Identify and Manage Emotions; History and the Study of Emotions; The Emotional Brain; Logic Versus Emotion; “Fight or Flight”; Tools for Managing Emotions; Chapter 3: Master the Story; Mindless Listening Versus Mindful Listening; Barriers to Effective Listening; Developing the Right Attitude; Eight-Step Strategy for Effective Listening; What to Avoid; Chapter 4: Promote Positive Behavior; Conflict Style; Remove the Barriers; Ask for a Commitment; Closing the Deal; Chapter 5: Achieve Rapport; Trust and Rapport; Interpersonal Communication; Chapter 6: Control Your Response; The Truth About Anger; Thoughts, Feelings, and Behaviors; Beliefs, Labels, and Self-Talk; Steps to Improving Emotional Management; Chapter 7: Take Perspective; The Power of Perspective; Attribution Theory; Self-Fulfilling Prophecy; Empathy; Chapter 8: Putting the IMPACT Principles to Work; Communication Competence; The Johari Window; The Conscious Competence Model; A Plan for Improvement
• Publisher Details: Los Angeles : SAGE
• Publication Date: 2015
• Extent: 1 online resource
• Subjects: 363.2014; Communication in law enforcement; Interpersonal communication
• Languages: English
• ISBNs: 9781506303369
• Related ISBNs: 9781506303376
• Notes: Note: Description based on CIP data; item not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.