Managing quality : managerial and critical perspectives /: managerial and critical perspectives. (2002)

• Record Type: Book
• Further Information: Note: Mihaela Kelemen.
• Other Names: Kelemen, Mihaela, 1968-
• Contents: Part 1. Theoretical perspectives on quality -- 1. Re-defining quality -- 2. The origin and evolution of quality management -- 3. Quality in contemporary organizations -- Part 2. Practical approaches to quality -- 4. The management of quality in manufacturing, service and public sectors -- 5. Quality standards, certification and awards -- 6. Quality costs -- 7. Quality control and assurance -- 8. Total quality management -- 9. Business process re-engineering -- 10. Leadership, teamwork and organizational culture -- Part 3. Consequences of quality -- 11. The morality and ethics of quality -- 12. Making quality critical -- Part 4. Case studies on quality management -- 1. Quality management in the British National Health Service -- 2. Statistical process control in the National Health Service -- 3. Team leadership in a UK logistics factory -- 4. New technology and customer satisfaction -- 5. Managing quality through internal marketing: The case of the UK retail banking sector -- 6. Quality standards and the journey to total quality: The case of Inscom UK -- Final remarks.
• Publisher Details: London : SAGE Publications Ltd
• Publication Date: 2002
• Extent: 1 online resource (210 pages)
• Subjects: 658.4010941; Total quality management -- Great Britain; Total quality management; Kwaliteitszorg; Kvalitetsstyrning; Great Britain
• Languages: English
• ISBNs: 9781446232118; 1446232115
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.