Creating citizen-consumers : changing publics & changing public services /: changing publics & changing public services. (2007)

• Record Type: Book
• Further Information: Note: John Clarke [and four others].
• Other Names: Clarke, John, 1950-
• Contents: Introduction; Changing Times; Perspectives on the Citizen-Consumer; Public Service Reform; The Rise of the Citizen-Consumer; Delivery Problems? Consumerism and Institutional Variation; Unstable Encounters; Users, Staff and Services; Managing Consumerism; From Policy to Practice; Sites of Strain; Consumerism and Public Services; What's in a Name? In Search of the Citizen-Consumer; Beyond the Citizen-Consumer
• Publisher Details: London : SAGE Publications Ltd
• Publication Date: 2007
• Extent: 1 online resource (192 pages)
• Subjects: 361.941; Human services -- Great Britain; Human services -- Great Britain -- Decision making -- Citizen participation; Citizenship; Consumption (Economics); Great Britain -- Social policy
• Languages: English
• ISBNs: 9781446225479
• Related ISBNs: 144622547X
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.