How to say the right thing every time : communicating well with students, staff, parents, and the public /: communicating well with students, staff, parents, and the public. ([2009])

• Record Type: Book
• Other Titles: Communicating well with students, staff, parents, and the public
• Further Information: Note: Robert D. Ramsey.
• Authors: Ramsey, Robert D
• Contents: List of Boxes; Preface; Acknowledgments; About the Author; 1. The Twenty Biggest Communication Mistakes School Leaders Make and How to Avoid Them; The Top Twenty Reasons Educators Fail to Communicate; The Jargon Trap; Euphemisms Feel Good but Don’t Send a Clear Message; Too Much Political Correctness Can Send Wimpy Messages; How Straight Talk Can Make You a Better School Leader; When the Right Thing to Say Is “Nothing”; More “Must-Do” Tips for Always Saying the Right Thing; 2. How to Say the Right Thing to Students; Ten Guidelines for Communicating With Students; Straight Talk Is the Language of Choice With Kids; How to Talk to Young Children on Their Level; How to Talk to Today’s Teenagers; Differences in Talking to Boys and Girls; Another Dozen Do’s and Don’ts for Saying the Right Things to Kids of All Ages; How to Give Clear Directions and Instructions Every Time; Socrates Had It Right: How to Ask Effective Questions; How to Give Students “Pep Talks” That Really Work; How to Give Authentic Praise; How to Help Kids Talk Themselves Into Success; Rhetoric-Free Reprimands; Dealing With Touchy Topics (Alcohol, Drugs, Sex, Eating Disorders, and Other At-Risk Behaviors); How to Talk to Kids About Death and Dying; How to Talk to Tough Kids (Including Gang Members); How to Talk to Kids About School Violence; How to Talk to Kids About National Tragedies; 3. How to Say the Right Thing to Parents; What to Say to Put Parents at Ease; Success Secrets for Communicating “Must-Know” Information; Straight Talk at Parent-Teacher Conferences; How to Explain Grades and Test Scores; How to Share Good News With Parents; How to Break Bad News (Failure, Retention, Disciplinary Action, Athletic Ineligibility); Don’t Beat Around the Bush About Bad Behavior; How to Talk to Parents About Student Secrets, Surprises, and Other Sensitive Subjects (Dependency, Pregnancy, Homosexuality); What to Say to Angry, Out-of-Control Parents and Other Adults; More Pointers for Saying the Right Thing to Parents; 4. How to Say the Right Thing to Peers and Colleagues; Successful Job Interviews: How to Ask the Right Questions and Give the Right Answers; How to Ask for and Offer Help to Peers and Colleagues; How to Give Advice; The Language of Coaching and Mentoring; How to Argue and Win; The Proper Art of Bitching: How to Complain About the System and the People in It; How to Criticize a Colleague Without Losing a Friend; What to Say and Not Say When Giving References and Recommendations; What to Say and How to Say It in Performance Reviews; How to Pay Tribute to a Colleague; How to Say the Right Thing to the Central Office; How to Say the Right Thing to the School Board; 5. How to Say the Right Thing to the General Public and the Media; Smooth Schmoozing: How to Make Small Talk; How to Sway Opinion and Persuade Nonbelievers; How to Handle Complaints From the Public; How to Make the Most of Good News; Truth in Taxation; How to Ask for Money; “Houston, We Have a Problem”: What to Say When Trouble Strikes; How to Apologize and Admit Mistakes to the Public; Spin-Doctoring for Amateurs; Dealing With the Media: What to Say to Reporters; Do’s and Don’ts of Public Speaking for School Leaders; 6. How to Say the Right Thing in Special Situations; Secrets of Successful Ceremonial Greetings; How to Give and Receive Compliments; How to Show Appreciation and Say “Thank You”; How to Say “No” and Make It Stick; Tips on Testifying; Advice for Leading Prayers, Giving Invocations, and Pronouncing Benedictions; What to Say to Someone Who Is Not Going to Get Well; How to Express Sympathy; How to Give a Eulogy; 7. How to Say the Right Thing in Writing; Writing Is Different—or Is It?; A No-Nonsense Writing Clinic for School Leaders; Interoffice Memos: The Good, the Bad, and the Ugly; Cyber Straight Talk: Making the Most of Electronic Messages; Real-World Report Writing; How to Say the Right Thing in Business Letters; Correct Forms of Address for Letters to Special Public Figures; How to Write Straight-to-the-Point Press Releases and News Items; 8. How to Say the Right Thing With Gestures and Body Language; How the “Silent Language” Speaks Volumes; Avoid Sending Mixed Messages; Understanding the Vocabulary of Body Language; Using the Power of Gestures; Stay out of Trouble: Avoid the Pitfalls of Different Meanings for Different Groups; Smile, You Really Are on Candid Camera; 9. How to Target Communication to All Stakeholders; Tale of the Tail: Customizing Communication; Old Stand-bys Aren’t Enough; New Tools for Saying the Right Thing to Everyone; One Strategy That Works With All Stakeholders; A 7-Step Code for Saying the Right Thing; More Ready-to-Use Tips for Targeting Messages to Specific Audiences; How to Be a Communications Hero; A Final Word; Resources; Resource A. 101 Ways to Be a Better Communicator Starting Tomorrow Morning; Resource B. What Others Say About Communication: Quips, Quotes, and Anecdotes; References; Index;
• Edition: Second edition
• Publisher Details: Thousand Oaks, California : Corwin Press
• Publication Date: 2009
• Copyright Date: 2009
• Extent: 1 online resource
• Subjects: 371.102/2; Communication in education -- Handbooks, manuals, etc; Oral communication -- Handbooks, manuals, etc; Interaction analysis in education -- Handbooks, manuals, etc; School administrators -- Handbooks, manuals, etc; EDUCATION / Administration / General; EDUCATION / Organizations & Institutions; Communication in education; Interaction analysis in education; Oral communication; School administrators; Electronic books; Handbooks and manuals
• Languages: English
• ISBNs: 9781452209616; 1452209618; 9781452280554
• Related ISBNs: 145228055X; 9781412964074; 9781412964081
• Notes: Note: Includes bibliographical references and index.; Note: Online resource; title from PDF title page (EBSCO, viewed August 12, 2015)
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.