Connecting across cultures : the helper's toolkit /: the helper's toolkit. (2012)

• Record Type: Book
• Further Information: Note: Pamela A Hays.
• Other Names: Hays, Pamela A
• Contents: Diversity is unavoidable, and that's a good thing -- The starting place: knowing who you are -- Creating a new awareness: what you didn?t learn in school -- The invisible boundary: how privilege affects your work and life -- But everyone i know agrees with me: the influence of family and friends -- That's not what i mean: effective, respectful communication -- Say what?: why words matter -- Making the connection: the four relationship vitals -- Keeping a connection, even when the signal is faulty -- When the golden rule isn't working: respectful conflict resolution.
• Publisher Details: Thousand Oaks : SAGE Publications, Inc
• Publication Date: 2012
• Extent: 1 online resource (136 pages)
• Subjects: 305.8; Multiculturalism; Culture; Interpersonal relations
• Languages: English
• ISBNs: 9781452289441; 1452289441
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.