Business and professional communication : keys for workplace excellence /: keys for workplace excellence. (2013)

• Record Type: Book
• Further Information: Note: Kelly M. Quintanilla, Shawn T. Wahl.
• Other Names: Quintanilla, Kelly M; Wahl, Shawn T
• Contents: 1. Business and Professional Excellence in the Workplace; I. BEGINNING COMMUNICATION PRINCIPLES; 2. Verbal and Nonverbal Communication; 3. Listening; II. ENTERING THE WORKPLACE; 4. Resumes, Interviews, and Negotiation; 5. Getting to Know Your Diverse Workplace; III. DEVELOPING IN THE WORKPLACE; 6. Interpersonal Communication at Work; 7. Strengthening Teams and Conducting Meetings; IV. EXCELLING IN THE WORKPLACE; 8. Technology in the Workplace; 9. Business and Professional Writing; 10. Leadership and Conflict Management; V. PRESENTING IN THE WORKPLACE; 11. Informing and Persuading; 12. Speech Design; 13. Delivering a Speech with Professional Excellence; VI. SURVIVING IN THE WORKPLACE; 14. Work-Life Balance
• Edition: 2nd ed
• Publisher Details: Thousand Oaks : SAGE Publications, Inc
• Publication Date: 2013
• Extent: 1 online resource (400 pages)
• Subjects: 658.4/5; Business communication
• Languages: English
• ISBNs: 9781483321813; 1483321819
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.