A leadership journey in health care : Virginia Mason's story /: Virginia Mason's story. (2015)

• Record Type: Book
• Further Information: Note: Charles Kenney.
• Authors: Kenney, Charles
• Contents: A Leadership Story; ; To Be the Quality Leader and Transform Health Care; Virginia Mason Is Different ; The Characteristics that Differentiate Virginia Mason; What Does Leadership Look Like?; ; Strategic Plan: The Power of Alignment; It Is Crystal Clear; There Is No Ambiguity. The Patient Is at the Top… Everything We Do Is Focused on the Patient; You’ve Got to Live This Every Day and If You Think … We Don’t Need to Do It You’re Wrong; To Be the Quality Leader and Transform Health Care; Alignment: Here Is My True North… This Guide, This Roadmap that Tells Me What I Should Be Doing; Alignment Essential to Setting Organizational Goals; Sourcing and Diversity; Selection; Retention: Orientation and Onboarding; Marketing/Branding; Natural Synergy: Strategic Plan and Physician Compact; ; New Management Method, New Ways to Lead; Ice in His Veins; It’s Been Successful, but Back Then We Didn’t Know; Bet the Farm Strategy; There Is Hope and Optimism and a Sense that, Yes, We Can Do This; We Are All Held Accountable; World-Class Management; Sarah Patterson: A Leader’s Voice; The Variation Itself Kills the Product; You’re Still Doing These Workshops?; If We Didn’t Have VMPS Now I Would Be Terrified; ; Respect for People: Essential to the Virginia Mason Production System; Wow, How Shallow Are We?; Invisible Workers; There Is Bullying in Health Care and You Have to Commit to Respectful Behavior; Our Goal Is to Have a Team that Feels Respected and Valued and Heard; Respect for People Has to Do with Treating People Well but, More Importantly, with Maximizing Human Potential; Respect for People Makes Lean Management Work; A Substantial Barrier to Progress in Patient Safety Is a Dysfunctional Culture Rooted in Widespread Disrespect; Foundational Behaviors of Respect for People; Theater as Training; I Have a Concern; We Are All in the Same Value Stream; What Does Leadership Look Like?; ; We Are a Leadership Team, not a Compilation of Leaders; A Team Journey; The Gold Is in the Work of the Team, not Superstars; The Essential Nature of Trust; Most of the Leaders Here Are Intrinsically Motivated; It Is the Egalitarian Sense that Every Team Member Has Something Valuable to Add; ; Identifying Talent, Developing Leaders; Ready-Now; Leaders; Dr. Joyce Lammert, Hospital Medical Director; Leanne Lewis, Administrative Director, Anatomic Pathology and Clinical Laboratories; Katerie Chapman, Vice President of Perioperative and Support Services; Dr. Donna Smith, Medical Director of Clinic; Shelly Fagerlund, Vice President, Clinic Operations; ; A Very Different Kind of Board; Case 1: Optical Implant Error; Case 2: Billing Chaos; Case 3: Failure to Recognize Emergent Symptoms; A Very Different Kind of Board; Jamie Brings a Unique Level of Health-Care Expertise; Rigorous Evaluations of Board Members; Board Compact: Foundation for a Robust Governance Evaluation System; ; The Virginia Mason Institute: Leading the Vision to Transform Health Care; Dr. Craig Grimes: Frazzled, Overwhelmed, Skeptical; When You Look at Your Practice from a Population Standpoint You See It Differently; Everything Gary Said Resonated with Me; It Was a Life-Changing Experience; The Lean Tools and Virginia Mason Principles Resonate Extremely Well Here; Can We Really Do What Virginia Mason Has Done?; Doctors Were Unhappy and Revenues Were Down; We Learned an Important Lesson, and There Were a Lot of Hurt Feelings; With VMPS We Can Do So Much More for Patients; ; Virginia Mason’s Essential Elements; Optimism; Humility; Teamwork; Courage; Transparency; Alignment; Learning Organization; Accountability; Urgency; ; Index
• Edition: 1st
• Publisher Details: New York : Productivity Press
• Publication Date: 2015
• Extent: 1 online resource, illustrations (black and white)
• Subjects: 362.1068; Hospitals -- Administration; Waste minimization; Management
• Languages: English
• ISBNs: 9781482299694
• Related ISBNs: 9781482299687
• Notes: Note: Description based on CIP data; item not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.