Root cause analysis : a step-by-step guide to using the right tool at the right time /: a step-by-step guide to using the right tool at the right time. (2014)

• Record Type: Book
• Further Information: Note: Matthew A. Barsalou.
• Authors: Barsalou, Matthew A, 1975-
• Contents: INTRODUCTION TO ROOT CAUSE ANALYSIS; ; The Scientific Method and Root Cause Analysis; ; The Classic Seven Quality Tools for Root Cause Analysis; ; The Seven Management Tools; ; Other Tools for Root Cause Analysis; ; Exploratory Data Analysis and Root Cause Analysis; ; Customer Complaint-Related Root Cause Analysis; ; Example of a Root Cause Analysis; ; ROOT CAUSE ANALYSIS QUICK REFERENCE; ; Introduction to Root Cause Analysis ; Introduction; Key Points; ; The Science of Root Cause Analysis ; Hypothesis as a Basis for New Knowledge; Key Points; Scientific Method and Root Cause Analysis; Key Points; Experimentation for Root Cause Analysis; Key Points; ; The Classic Seven Quality Tools; Introduction; Ishikawa Diagram; Key Points; Check Sheet; Check Sheet with Tally Marks; Key Points; Check Sheet with Graphical Representations; Key Points; Run Charts; Key Points; Histogram; Key Points; Pareto Chart; Key Points; Scatter Plot; Key Points; Flowchart; Key Points; ; The Seven Management Tools; Introduction; Matrix Diagram; Key Points; Activity Network Diagram; Key Points; Prioritization Matrix; Key Points; Interrelationship Diagram; Key Points; Tree Diagram; Key Points; Process Decision Tree Chart; Key Points; Affinity Diagram; Key Points; ; Other Quality Tools for Root Cause Analysis; 5 Why; Key Points; Cross Assembling; Key Points; Is-Is; Not Analysis; Key Points; Following Lines of Evidence; Key Points; Parameter Diagram; Key Points; Boundary Diagram; Key Points; ; Exploratory Data Analysis; Introduction; Key Points; Procedure; Stem-and-Leaf Plot; Key Points; Box-and-Whisker Plots; Key Points; Multi-Vari Chart; Key Points; ; Customer Quality Issues; Plan-Do-Check-Act for Immediate Actions; Key Points 8D Report; Key Points; Corrective Actions; Key Points; ; References; ; Appendix 1: Using the Tool Kit; Appendix 2: Terminology; ; Index
• Edition: 1st
• Publisher Details: New York : Productivity Press
• Publication Date: 2014
• Extent: 1 online resource, illustrations (black and white)
• Subjects: 658.4013; Root cause analysis
• Languages: English
• ISBNs: 9781482258806
• Notes: Note: Includes bibliographical references and index.; Note: Description based on CIP data; item not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.